Office Administrator
Resume:
Manpreet Kaur
Email: adxtic@r.postjobfree.com
LinkedIn: www.linkedin.com/in/manpreet-kaur-19b657218 3-year experienced Office Administrative Assistant as well as 1+year experienced Insurance Advisor and Customer Care Executive. Have delivered impactful results while working as a team leader, trained many new employees which resulted in higher profits to the company. QUALIFICATIONS:
Ability to work under pressure and organize and prioritize tasks effectively.
Good knowledge of support functions in claims area, like CICs, CDS, Oracle, Guidewire, CNLR
Extensive knowledge of MS Word, Excel, Power-point, Outlook.
Good understanding of various business systems (Navigator, Clients 2, Mainframe IIC systems,) DSS, AWD.
Strong interpersonal communication skills.
Experienced to work as a team leader and supervisor.
Typing speed: Minimum 40 WPM with 95 percent accuracy.
Outbound calling (Approx. 35-40 calls per day).
EDUCATION AND TRAINING:
Office Administration- Executive Jan 2019-Apr 2020
(Post- Graduation) Conestoga College Kitchener, ON Program Highlights: Advance MS Excel, MS Advance Word, MS Power-point, Keyboarding, Accounts, and Financial Applications in Business.
Bachelor of Arts Degree July 2011-Apr 2014
(Graduation) Panjab University, Chandigarh, India
Program Highlights: Elective English, Sociology, Geography, History etc. EMPLOYMENT HISTORY:
Mail Administrator May 2022-Sept 2022
Manulife Bank, Waterloo (Contract – Full Time)
Job Responsibilities:
Operating main document management centres for head office locations located across Canada.
Ensuring that all incoming mail and courier is received, sorted, and delivered in a timely fashion.
Handling and distributing cheques, contracts, and statements to internal and external customers.
Maintaining emails with timely and accurate action of email inquiries/print requests.
Investigating and resolving inquiries.
Assisting with ad hoc projects handled by Document Management Services Project intake team.
Being responsible for training all new staff within the mailroom.
Claims Assistant Feb 2022-Apr 2022
Economical Insurance, Waterloo (Contract – Full Time) Job Responsibilities:
Daily administrative duties, including supporting the National Team Leaders and Claims Representatives.
Setting up incoming claims and entering information into the claims system.
Call for inquiries to claims applications over phone and email.
Assigning Defence Counsel.
Spreadsheet development and tracking.
Collaborating with the administrative assistants of other lines of claims.
Maintaining a workload within established guidelines and service standards.
Store Supervisor July 2019-Oct 2021
Tim Hortons, Kitchener (Permanent – Full Time)
Job Responsibilities:
Training new employees.
Customer satisfaction.
Run cash register.
Preparing food and coffee.
Ordering, stocking, and refilling products at Tim Horton’s.
Customer Service Representative Feb 2019-May 2019 Burger Factory Restaurant, Cambridge (Permanent – Part Time) Job Responsibilities:
Greeting customers and visitors.
Dealing with customer complaints and Cash management.
Handling Fast paced environment.
Maintaining Stock.
Office Administrative Assistant Jan 2015-Dec 2017 York Builders Private Limited Company, Mohali, India (Permanent – Full Time) Job Responsibilities:
Handling incoming calls and other communications.
Managing filing system.
Greeting clients and Visitors.
Coordinating events as necessary.
Creating, maintaining, and entering information into databases.
Updating paperwork, maintaining documents and word processing.
Maintaining office equipment as needed.
Insurance Advisor and Customer Care Executive Aug 2013-Nov 2014 Maruti Suzuki Tricity, Mohali, India (Permanent – Part Time) Job Responsibilities:
Call clients for their vehicle policy renewal.
Updating paperwork, maintaining documents and word processing.
Greeting customers and visitors.
Explain the features of various policies.
Analyze clients’ current insurance policies and suggest additions or changes.
Handle policy renewals.
Maintain electronic and paper records.
Help policyholders settle claims.
VOLUNTEER HISTORY:
Animals Red Cross One Month during School
Mohali, India
Providing food, proper housing, management, disease prevention and treatment for homeless animals and birds.
AWARDS AND ACCOMPLISHMENTS:
Achieved place in Conestoga Honour List and Distinction List with overall GPA of 3.44 and 82.46 percent marks.
Maintained 88 percent of customer satisfaction rating as an insurance advisor and representative in Maruti Suzuki Company over a period of 1+ years.
Worked as a team leader over a team of 12 persons for 10 months in Maruti Suzuki Company.
Trained near about 8 new employees during my tenure as a team leader and we together increased customer satisfaction ratings.
Expanded the start-up’s client base by 45% in a 4-month period by assisting each client properly and make them satisfied.
Won best tele-caller and Insurance advisor award in 2014
Worked as a store supervisor in Tim Hortons over a period of 2 years and 4 months. AVAILABILITY:
Full time
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