Property Manager Customer Service

Marjorie Cherneski

*** ***** *****

Luling TX ***48•**************@*****.***

Professional Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills

Customer service-focused

Financial budgeting and reporting

Property tours and inspections

Tenant and eviction laws

Maintenance knowledge

Administrative support

Exceptional oral and written communication skills

Contract negotiation

Leasing and sales

Property management

Complex problem solving

Adaptable

Staff management

Marketing and advertising

Budgeting

Multi-family property management

Work History

Property Manager, 05/2008 to Current

Celadon Properties Inc. – Austin, TX

Managed operations and leasing of Town Homes and Duplex community.

Introduced prospective tenants to types of units available and performed tours of premises.

Compiled maintenance and repair requests for submission to local contractors for bid proposals.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Scheduled outside contractors for major maintenance issues.

Delivered emergency 24-hour on-call service for tenants on building issues.

Handled disciplinary actions, performance appraisals and terminations of company staff.

Collected and maintained careful records of rental payments and payment dates.

Followed up on delinquent tenants and coordinated collection procedures.

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.

Maintained constant balance and accounting of property petty cash account.

Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.

Distributed and followed up on tenant renewal notices.

Maintained sufficient number of units market-ready at all times.

Completed final move-out walk-throughs with tenants to identify any required repairs.

Property Manager, 09/2007 to 04/2008

Foley Properties – Austin, TX

Directed sales and marketing plans to maximize rental income and increase occupancy rates

Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals

Compiled and conveyed all operational and financial data to regional manager

Maintained accurate records of all correspondence with and from tenants

Implemented processes to provide residents benefits of clean, safe and well-maintained community

Completed documents for outside agencies such as landlord references

Inspected properties regularly to identify deficiencies and schedule repairs

Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems

Education

High School Diploma: 1980

Union High School - Grand Rapids, MI

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