JENNIFER CALANDRA

**** ******** ***** · 716-***-****

adxthl@r.postjobfree.com

Summary:

Lab Secretary who is extremely motivated and produces excellent results while handling multiple jobs at once. An approachable and reliable worker who is passionate about fostering a great work environment. Quickly picks up new concepts and skills.

With more than ten years of experience in the retail sector, I am aware of how important it is to be dependable and prompt. Areas of specialization include excellent inventory management, efficient cash flow management, and first-rate customer service. Team player who is customer-focused, friendly, and competent with a gift for creating successful business relationships.

Highlights:

Detail oriented.

Excellent Multitasker.

Strong communication skills.

Positive Attitude

Accurate and efficient

Organized.

Accomplishments:

Received over 25. Quote “Exceeds Expectations” Ratings on performance reviews.

Experience:

Dermatopathology Lab secretary – Buffalo Medical Group

February 2021 – Current

Supports technical and administrative areas of lab to ensure efficiency and prompt response to clients. Assists in resolving client or patient problems, referring issues to the physician, pathologist or other staff as needed.

Coordinates special follow up tests with outside labs.

Ensures all test results, messages and complaints are accurately relayed and documented.

Responsible for test results, slide and block tracking reports, department correspondence and other similar forms.

Coordinate courier schedules for specimen pickups and drop offs. Maintain log of specimens received.

Sorts slides and distributes copies upon request. Files and maintains all lab slides.

Oversee report distribution process to ensure timeliness.

Perform slide preparations for lab technicians.

Maintain Quality Control and Quality Assurance records.

Complies with BMG's Corporate Compliance Policy and HIPAA regulations.

Shift Supervisor - Rite Aid

July 2012 - January 2021

Assisted upper management with daily operations to meet company standards of service and quality.

Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

Kept areas clean, organized and inspection ready to comply with product guidelines.

Trained employees on effective work procedures and performance strategies to optimize operations.

Completed opening and closing duties to facilitate business operations.

Set up, adjusted, and maintained machines to operate at peak levels and meet challenging demands.

Performed opening and closing procedures, including setup of registers, and arranging products to keep facility operations ready.

Resolve customer complaints, reported issues to senior management.

Clerical Assistant - MKS Industries

June 2004 - May 2006

Kept office records organized and supplies well stocked for optimal team performance.

Assisted team members with special projects by coordinating records and resources to meet expected requirements.

Assisted front office staff by taking an initiative to help upper management and coordinate special product usage events.

Collected and verified invoice paperwork for sales representatives, assisting in streamlining cabinet ordering processes.

Automated office operations while managing record tracking and data communications.

Answer daily phone calls to direct inquiries, answer customer questions and schedule appointments.

Clerical Support Associate - Digi Vision Satellite Services

February 2000 - April 2002

Prepared packages for shipment by generating invoices and setting up Courier deliveries.

Answered incoming telephone calls, questions and client inquiries.

Reviewed invoices, bills of lading and other documentation, and reconciled with corresponding documentation.

Prepared accounts payable to installers.

Data entry on custom orders.

Scheduled installation of satellite equipment.

Clerical Officer - Great Lakes Collection Bureau

July 1989 - January 2000

Trained new employees on best practices and protocol while managing teams to maintain optimal productivity.

Perform day-to-day financial transactions, including verifying, classifying, computing. Posting and recording accounts payable data and reconcile daily totals to confirm proper accounting.

Partnered with Cash application team and Credit Manager on timely and accurate posting of remittances.

Completed frequent assessments of training materials, structure, and success rates in order to enhance program.

Created and offered additional materials to enhance training.

Developed and coordinated training sessions to help individuals learn company policies and procedures.

Education:

June 1991 - Grover Cleveland High School, Buffalo, NY.

High School Diploma

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