Legal Secretary to Director
Resume:
SHANDRE
AMY LE ROUX
PROFILE
Dedicated and experienced legal
professional with 5 years of
experience in providing
administrative support and legal
services in the commercial insurance
industry. Adept in drafting
documents, filing motions, customer
relationship management, and
evaluating policy terms, conditions
and alike notions. I am highly
effective and experienced in
corporate legalities with extensive
knowledge of general office
procedures and support required to
effectively assist in a legal and
insurance environment. Bringing forth
the ability to properly investigate
situations and resolve matters
efficiently and in accordance with
company and regulatory guidelines.
Furthermore, I am proficient and
adept in drafting contracts, legal
research and negotiations,
compliance monitoring
among other insurance and
corporate related tasks of like
manner.
REFERENCES
Pierre Krynauw from Pierre Krynauw
Attorneys
******@**********.**.**
Frik Van Niekerk from Pierre Krynauw
Attorneys
****@**********.**.**
Rozel Bester from Dotsure Limited
*****@*******.**.** +277*********
CONTACT
5 Caskin Peak Close
Blue Mountain Village
George
6529
South Africa
**************@*****.***
Employment History
DECLINATION AND LITIGATION OFFICER, DOTSURE
INSURANCE, GEORGE
M A R C H 2 0 2 1 – DECEMBER 2022
o Investigation of claims queries and complaints
o Examination of claims investigation reports in order to assess whether the client has complied with the terms of the policy documents.
o Evaluate claims referred for declination and decide whether the policy terms and conditions warrant a
rejection of the claim.
o Analysis of sales, quotation and underwriting calls to ensure that all relevant disclosures were made as
well as whether the client was correctly informed of the terms governing the contract.
o Taking note of internal errors made during sales, quotation, underwriting calls and escalating these instances to senior managers in the relevant
departments.
o Examination of endorsements and changes made
throughout the lifetime of the policy and ensure that all necessary amendments were made in
accordance with the clients’ requests.
o Writing referrals to senior management regarding legally technical matters wherein the non-
compliance with policy terms could lead to
cancellation or voidance of the insurance contract. o Assisting the pet, motor, non-motor and motor
warranty claims staff in interpretation and
understanding of policy documents in order to
ensure that the terms are applied correctly.
o Providing support to claims administrators,
investigators and assessors in the practical
application of policy terms.
o Advising clients, consultants and claims
management of the ultimate outcome of the claim.
o Ensure that accurate record keeping is in place
with regard to claims rejections as well as providing detailed synopses for each rejection.
o Drafting rejection letters for non-motor, motor, pet, extended motor warranty insurance policies as well as the value-added products and optional benefits
associated with all policies.
o Maintaining thorough knowledge of all products
within the Group including value added products
and optional benefits.
o Ensuring that all Service level agreements are
adhered to by strict application of an 8-hour
turnaround time for investigations and 2-hour
turnaround time for quality checks on pre-drafted
declination letters.
CANDIDATE ATTORNEY / LEGAL NEGOTIATOR, PIERRE
KRYNAUW ATTORNEYS, PRETORIA
F E B R U A R Y 2 0 1 7 — D E C E M B E R 2 0 1 9
Drafting of Contracts
o Drafting Sale of Business agreements which includes sale of subsidiary companies as well as the factories and assets owned by the company.
o Drafting of shareholder’s agreements, termination of employment agreements, lease agreements,
confidentiality or non-disclosure agreements and
commission agreements between businesses and
sales executives.
o Protection of client interest by encapsulating
contingency clauses into all of the above-
mentioned agreements and especially in instances
where there may be a breach of contract by third
parties.
Legal Research
o Monitoring and compilation of reports which
includes evaluating the risks attributed to various cases and ensuring that all senior attorneys are kept up to date with regard to legislative developments and applicable case law by providing weekly
reports relating to how those developments will
affect the specific areas of law that the firm
specializes in.
Negotiations and settlements
o Legal Negotiations relating to insurance claims
o Settlement Negotiations with Non-Contracted
Towing Operator’s which includes negotiating lower release fees according to tariffs prescribed by the relevant towing unions.
o Facilitation of payments to Non- Contracted Towing Operators.
o Liaising with insurance brokers, clients and
representatives of the insurance company, such as
Operational Officers and Claims managers.
General Office Administration on behalf of Directors o Screening of calls and directing calls to the
appropriate Directors.
o Assessment of calls and enquiries in order to allocate prioritization keys
o Reporting time frames such as client up dates,
feedback and follow-up engagements.
o Liaising with legal secretaries regarding itineraries such as flights, car hire, accommodation and
reimbursements.
Diary Management and planning
o Ensuring availability, establishing if there are any prior commitments to avoid overlapping and ensure
synchronization of all relevant stakeholders and
meetings, appearances and appointments with
clients. Discuss with the executive Director of urgent and overlapping meetings and dates etc.
Stakeholder engagements such as meetings
o Compilation of necessary documentation and
relevant materials (such as previous minutes,
agendas and relevant reports) and ensuing that
these documents are submitted to all relevant
stakeholders within in a reasonable time prior to the meetings.
Maintaining effective and efficient Correspondence and Communication
o Ensure drafted documentations are submitted to the directors for perusal and approval, prior
dissemination or distribution to clients.
o Ensuring that clients remain updated regarding
developments in their matters.
OFFICE OF THE STATE ADVOCATE - LEGAL SECRETARY TO
SENIOR ADVOCATE
O C T O B E R 2 0 1 5 — D E C E M B E R 2 0 1 5
o Typing Legal Documents
o Legal Research
o Organizing Meetings between the Advocate and
Attorneys.
o Ensuring that the advocates diary is continuously updated and that he is kept up to date with all
developments
o Maintained Correspondence between Attorneys
and the Advocate
EDUCATION
o Bachelor of Laws (LLB), University of the
Witwatersrand, Johannesburg
o January 2010 – December 2015
o Financial Regulatory Certificate obtained - RE5, FSCA-
o Moon Stone, George
o July 2021
KEY SKILLS AND CHARACTERISTICS
o Building Relationships
o Mentorship
o Effective Time Management
o Fast Learner
o Employee Training
o Ability to Work Under Pressure
o Verbal and written Communication
o Microsoft Excel
o Microsoft Office
o Multitasking Skills
o Analytical Thinking
o Critical Thinking
Contact this candidate