Ngozi C. Adiuku

* **** ***** ****. *********** ON. L9W6Z6 Tel: 289-***-****

Email: adxtfp@r.postjobfree.com

Objective: Seeking a career opportunity in administration utilizing excellent communication, leadership, and problem-solving skills. Desiring a position that will build on current skills and experience, providing an opportunity to learn and apply new technologies.

Education:

Yaba College of Technology, Nigeria – Business Administration & Management

California Pacific University – BA/MBA Business Administration

Computer Skills:

Software applications including Internet Explorer, Microsoft office (including Excel, Word, and Power Point)

Operating Systems: Windows 7, Windows XP, Windows 2000, Windows 10, Microsoft Dynamics GP, CRM, Web Portal, High Radius.

Experience:

Insception Lifebank/Cooper Surgical

Credit Collections Mar 2017- Apr 2023

• Develop and implement strategies to improve the collections process and reduce outstanding debts.

• Conduct thorough research on each account to understand the customer's financial situation and ability to pay.

• Negotiate payment arrangements with customers and set up payment plans.

• Work closely with internal departments to resolve billing disputes and other customer issues.

• Maintain accurate records of all collection activity, including phone calls, emails, chats, and correspondence.

• Escalate delinquent accounts to management as needed.

• Assist with special projects as assigned.

4Finance Nov 2012 – Mar 2017

Collections Specialist

Contact clients regarding any past due balances.

Create payment plan to negotiate payments with debtors and provide written correspondence regarding their unpaid accounts.

Analyze data from AR Reports identifying Key Account issues & suggested resolution

Assist in finding funds to meet their debt obligations.

Providing thorough, efficient, and accurate account updates in the computer for each call made or received.

Ensure appropriate letters have been mailed to all responsible parties.

Enter thorough notes in accounts to reflect progress of account including any activities or communication that has taken place.

Reconciliation of client accounts.

Handle escalated calls and resolve any issues.

Wells Fargo Financial Corporation Canada Feb 2004 - Nov 2012

Senior Credit & Collections Specialist

Assign bailiff to pick up asset.

Contact customer to see if interested in purchasing asset/pay full arrears to continue making monthly payment on account.

Work with remarketers to determine best options to obtain fair market value.

Work with remarketing staff and arrange delivery to asset remarketing firm to resell to reduce loss.

Work with bailiffs and skip companies in a professional manner.

Work with insurance company to ensure valid insurance on asset.

Work with asset remarketing company to effect release of asset once settlement funds are received/full arrears paid on asset.

Initiate activities such as skip tracing, sending demand notices, asset recovery on accounts that are deemed uncollectable to mitigate loss.

Negotiate settlement to reduce loss from delinquent accounts.

Conducting monthly group meetings to provide team with achievements, topical issues, managing change, and other pertinent information

Contact all customers in queue via phone, fax, and mail to collect total arrears.

Pull credit bureaus and summarize rating and determine next line of action.

Determine reason for delinquency, determine a solution to rectify the problem to immediately obtain full arrears or promise to pay full arrears.

Interpret financial data.

Recommend appropriate accounts for possible legal action.

Ensure appropriate letters have been mailed to all responsible parties.

Enter thorough notes in accounts to reflect progress of account including any activities or communication that has taken place.

Reconciliation of client accounts.

Handle escalated calls and resolve any issues.

Contact this candidate