Administrative Assistant Customer Service

Cari-Ann Boccio

*************@*****.*** 415-***-****

linkedin.com/in/cari-ann-boccio-33019350

Summary

Administrative Professional who is motivated, outgoing, and eager to learn. I bring strong interpersonal and communications skills and am currently looking to further my career within the Accounting Industry. Skills/Qualifications: Superior Customer Service skills, Administrative Writing, Microsoft Suites, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Building and Property

Experience

Receptionist

PKF O'Connor Davies

Jan 2018 - Present (5 years 3 months)

Point of Contact for building maintenance and anything related therein Point of Contact for all Vendors (Landscapers, maintenance, vending machines, etc.) Route Tax Dept returns and keep track of updates in the program Answer phones, route calls

Greet and offer refreshments to clients or guests upon arrival; escort accordingly Answer/route emails & faxes throughout the day

Call employees in the field/working remotely when their clients need to speak with them Maintain attendance as well as employee workflow

Meet and greet all visitors, clients, vendors, etc USPS, UPS Fed Ex; keep track of anything left/ held for pickup at reception / reroute mail as it pertains to employees retired/no longer with firm as applicable Track above as necessary

Responsible for upkeep of Lunchroom and all Conference rooms and rotating offices as well as daily tasks as needed for

Open all mail and distribute accordingly

Type mailing labels, etc as needed for Firm

Keep Partners/ Firm/ Conference Room calendars

Ordering of supplies

Keep track of all postage & certified / return receipt Keep all communication lists up to Date

Enter billing at end of month

Place food orders during Tax season/Coordinate lunches/activities/ events Order and keep track of Supplies for each Dept/ Housekeeping / Lunchroom Keep schedule for Partners and Conference Rooms

Ongoing: anything Partners need assistance with daily Administrative Assistant

Aon Affinity Latin America

Jan 2015 - Jan 2018 (3 years 1 month)

Currently Provide executive/personal assistance for Account Executives within Servicing Department Cari-Ann Boccio - page 1

Screen and direct a high volume of telephone calls Interface with clients, new business, and our personal accounts Respond to telephone, email and facsimile requests/inquiries Prepare summary spreadsheets and Schedules

Make extensive domestic and international travel arrangements/hotel accommodations Administrative Assistant

A&C Management

Jan 2013 - Jan 2015 (2 years 1 month)

Provided expert information to new and existing clients Trained and hired staff, provided, educational opportunities, and experiential growth opportunities. Ensured operation of equipment by completing preventive maintenance requirements; Completed operational requirements by scheduling and assigning daily scheduling Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Skills

adobe • billing • communication skills • customer relations • email • fax • microsoft excel • microsoft mail • microsoft office • microsoft outlook Cari-Ann Boccio - page 2

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