Taija N. Bush

Huntsville, AL *****

adxtdp@r.postjobfree.com

254-***-****

A self-motivated and experienced result-oriented Billing Specialist experienced with a track record of spearheading cross-functional teams and senior management. Detailed oriented, organized, fast learner, with the ability to take initiative without supervision. Seeking an opportunity to display my skills in a career that can exhibit my strong interpersonal communication abilities and knowledge on data entry and Billing for an organization. Ability to sustain or enhance an organization with new innovative ideas that will enhance knowledge & long-term organizational performance.

7/21 – 11/22

Billing Specialist, Diatherix Laboratories Huntsville, AL

Verified patients billing accounts questions regarding their billing statement with accounts receivable ledger to ensure that all payments are accounted for and properly posted while utilizing Xifin software.

Sustained current medical billing practices per various insurances.

Maintained current knowledge of CPT and ICD-10 codes.

Maintained log of all documentation audits / reviewed and conducted ongoing follow up activities and communication for uncompleted actions.

Responsible to maintain and resolve the day-to-day billing and cash collections issues; follow up on unpaid claims and file appeals when appropriate.

Maintained strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Provided effective and accurate processing and posting of insurance payments; both manually and electronically.

8/20 – 7/21

Data Entry Clerk, Diatherix Laboratories Huntsville, AL

Review various clinical requests and transfer the information in the Billing Order Entry Program (BOE).

Maintained department standard of 45 requisitions per hour. I was able to exceed this standard.

Oversaw the order entry team and responsible for enforcing the team standard to ensure all members had current coding and keying information.

Pulled reports, reviews for errors, and sends reports to Manager, Administrative Operations.

11/18 – 8/20

Customer Service Representative, AT&T Call Center Huntsville, AL

Researched data and information through several different databases with several different screens daily.

Assist customers through various situations and provide them with the best personalized solution to satisfy their requests and needs.

Handles payment processing, record management, equipment handling and installations, for several AT&T and DIRECTV accounts.

Handle private and sensitive information daily with the upmost security features in place for customer privacy.

Maintains quality service by following organization standard operating procedures.

08/17 – 10/18

Shift Manager, McDonald’s Ocean Springs, MS

● Managed a team of six people daily by means of delegating tasks, overseeing productivity, ensuring goals are met and that customers are satisfied

● Managed restaurant daily deposits, labor cost, inventory, cash procedures daily and established and maintain manual filing systems

● Ensured excellent operations in, quality, service, and cleanliness throughout each shift without supervision.

05/17 – 08/17

Lead Server, Satchmo’s Jazz Café Dilberville, MS

● Provided exceptional service resulting in being promoted during employment ending as Shift Lead Supervisor

● Engaged with clients to assure overall customer satisfaction and timely service was maintained customers satisfaction

● Accurately recorded orders and communicated with team members to serve food and beverages that exceeded guest expectations

05/16 – 01/17

Team Supervisor/ Customer Service Representative,

Advanced Call Center Technologies Junction City, KS

● Researched, identified, and solved discrepancies to bring resolution and prepare adjustments/ corrections as needed.

● Ability to navigate through various computer programs, multiple screens, various resources on and/or off the phone with mandatory typing which includes detailed, specific, and relevant documentation with each transaction.

● Proper customer transactions to include meter/service order creation, payment processing, handling, and processing on record keeping and billing system.

EDUCATION

08/12 – 02/16,

University of North Texas, Denton, TX

Major: Integrative Studies

SKILLS

● Current Secret Clearance with ability to obtain special clearances as needed

● Proficient in the use of Microsoft PowerPoint, Excel, Word, and E-mail applications

● Self-motivated and willing to take initiative to improve processes

● Comfortable with multi-tasking and familiar with fast-paced environment

● Type: 45-50 wpm

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