Customer Service Front Desk

Shadeera O. Allen

**** *. ********** *****,*** **66

Coral Springs, Florida, 33065

Cell: 561-***-****

*.************@*****.***

Professional Summary

I am a driven and compassionate worker with the ability of Healthcare Professional 13 years’ work experience in a medical office environment and 5 years with Childcare work experience I am accountable and responsible – skilled and focused on patient care, child care and customer service.

Skill Highlights

• Proven patience and self-discipline

• Relationship and team building

• Patient/Customer Service-oriented

• Motivation techniques specialist

• Confident public speaker

• Infant, Toddlers and Afterschool’s provision of motor skilled and growth development

Professional Experience

Broward Health – North Broward Hospital District

Ambulatory Business Specialist

May 2010 - Present

Complete registration quickly and cordially for all new patients. Appoint patient’s appointments daily into NexGen system with the organization. Monitor shared emails in-boxes to ensure inquiries are addressed in timely fashion. Demonstrate knowledge of HIPAA Privacy and Security Regulations. Appropriately handling patient information with the organization policies. Accomplished skills:

• Meet goal 2023 Hospital Billing

• Coordinate in a position as a POS in a Cardiology Specialty Office

• Generate and establish concrete Authorization’s and Referral Request’s for Specialty Procedures

• Analyze and demonstrate the practice of POC with the Specialty of Heart patients

• Charge entry

• Insurance verification

• Unapplied billing

• Hospice Denial claims in billing Department

• Assist in the Home Health services

• Front desk trainer and process of patient’s care

• Administration experience of with VP, Manager’s department service

• Administration student service with business office of Everest University Education and Training

Florida Atlantic University

Boca Raton, Florida

Bachelor of Arts Public Management 2022—Started Degree Palm Beach State College

Boca Raton, Florida

Associate of Arts Healthcare Administration 2015

Everest University

Pompano Beach, Florida

Associate of Science Degree 2009

Medical Insurance Billing and Coding

Certification

Summer 2005-2006

Program Child Care Birth (Palm Beach State) 05/10/06- 08/07/2006

-10HR Infant/ Toddler AP

-30HR Child Work Certification

References

Gabriel Jackson Contact: 281-***-****

Patricia Condon Contact: 954-***-****

Gary Louis Contact: 509-***-****

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