Service Representative Office Clerk
Resume:
Oct **** Current
Chanda A. Knight
Professional Summary
Area Manager with more than 3 years of experience leading front-line employees in meeting daily production requirements. Maintain discipline, teamwork and safety to achieve goals. Take charge, offer opinions to senior management and strive for continuous process improvement. Apply knowledge of production operations, cost reduction and quality assurance. Skills
Office Management Records Management
Database Administration Spreadsheets/Reports
Calendar/Outlook Filing
Payroll Front-Desk Reception
Executive Support Travel Coordination
Timesheet MS Word
MS Excel MS PowerPoint
Email MS Outlook
Internet Explorer PeopleSoft
Windows IMPS System
Real-time Process improvement
Staff scheduling Cross-functional collaboration
Staff training and development Develop employee knowledge Reporting and documenting
Experience
Area Manager
Amazon Fulfillment Center Spartanburg, SC
Ability to surpass the daily goal of over 110% for department, Which gain profit for the company
Assistant in setting up board for associate daily work locations Provided feedback during cadence
Provided temporary support to Area Managers during PA away team Effectively supervised a team of 35 associates in the department to train and ensure the processes are followed
Provided feedbacks and retraining to associates
Provided support for opening of new facilities, trained and assisted with start up on 9 1421 John B. White Sr BLVD, Spartanburg, SC 29306
*********@******.***
Nov 2013 Jan 2014
Jan 1999 Jan 2010
Jan 1994 Sep 1999
occasions
Process problems when need to be resolved works individually and quick learner Train new associates in area readiness and receive process Analyzed production data to determine ideal corrective actions involving throughput, yield and scrap.
Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
Collaborated with operational units, including QA, finance, HR and safety, to meet production levels.
Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
Cashier Team Leader
Academy Sports and Outdoors
Established strong relationships to gain support and effectively achieve Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution.
Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
Conversed with customers about experiences, needs and upcoming promotions to maximize brand loyalty.
Managed checkout area and observed customer and cashier interactions and intervened to resolve disputes or provide information.
Set up and broke down cash drawers daily, counted funds, identified total discrepancies and resolved problems with cashiers.
Assisted cashiers in balancing cash tills at close of shift. Engaged customers, built connections and maintained positive attitude. Customer Service Representative
Verizon Communication Philadelphia, Pa
Handled customer service Repairs calls, clerical task (e.g Filing, personnel records, travel, billing, supplies) as office clerk Coordinated repairs for office and maintained all office equipment. Resolved customer inquiries, complaints and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Navigated multiple systems to identify source of issue. Built strong knowledge of product line to assist customers in selecting products. Provided solutions, recommendations and replacements with empathy and positive feedback.
Documented detailed notes in CRM system to track customer interactions. Handled escalated callers to reach positive outcomes. Addressed customer concerns and complaints and resolved issues promptly. Military Police Officer
Us army Unitednstates
Secured crime scenes and processed evidence of acts such as finger prints and detail information.
Worked in combat zones to provide security for dignitaries, guard prisoners and perform anti-terrorism duties against insurgents.
Employed analytical mindset to remain calm in highly stressful situations. Enforced military laws and regulations to protect people's lives and property on US installations in other Countries.
Patrolled military installations as visible deterrent and to quickly spot unauthorized activities.
Directed and rerouted traffic around the scenes of accidents and other emergencies. Education
Associate of Arts : Fashion marketing and business Art institute of pittsburgh Pittsburgh, Pa
Bachelor of Science : Computer science
Spartanburg community college Spartanburg, Sc
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