Service Representative Customer

KRYSTYNE GONZALEZ

*** ****** ** ********* **, ***58· C: 407-***-****

adxtba@r.postjobfree.com

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EXPERIENCE

Member Service Representative- Planet Fitness, Orlando, FL

• Greet members, prospective members and guests, providing exceptional customer service

• Handle all front desk related activities including: answer phones in a friendly manner and assist callers with a variety of questions

• Check members into the system

• New member sign-up

• Take prospective members on tours

• Facilitate needed updates to member’s accounts

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

• Assist in maintaining the neatness and cleanliness of the club

Sales Specialist-Victoria Secret, Orlando, FL

• Created a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations

• Provided customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting

• Displayed expert product knowledge and took initiative to elevate personal and peer knowledge of product categories

• Participated in sales goal setting with manager and tracked individual performance towards the goal

• Created an enthusiasm for selling strategies by inspiring, supporting and mentoring others’ selling behaviors

• Assisted in training of new associates, serving as a shadow partner

• Delivered a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed

Automotive BDC/ Internet Sale- Napleton Automotive Group, Kissimmee, FL

• Handled all incoming internet email leads and internet phone leads

• Responded to email inquiries in a professional, well-spoken manner

• Assisted customers in appropriate vehicle selection

• Directed customers to product information resources, including those available on the internet

01/2017-07/2021

Customer service representative

Handle calls regarding stairlifts

Updated accounts regarding payment

Contacting new and/or existing clients to discuss solutions we offer to assist with their difficulties on the stairs.

· Working with warm client leads only, no cold calling.

· Setting up appointments for our field Surveyors.

· Following up with clients while keeping the most up to date client contact information and conversation notes within our company data base.

· Contributing toward individual/team efforts to meet pre-established business targets.

EDUCATION

MONTH YEAR

HIGH SCHOOL DIPLOMA, Osceola High School

SKILLS

• Computer Skills: WordPerfect, Microsoft Word, Microsoft Excel, Microsoft Power Point

Responsible

Analytical Thinker

List one of your strengths

ACTIVITIES

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