Leslie E. Armijo

**** ********* ****** ******** ******** 21122 443-***-**** adxt9t@r.postjobfree.com

Objective: Obtain a position as a team-player in a people-oriented organization where I can dedicate my customer-service experience in an energetic environment to possess the desire to exceed expectations. A high desire to grow within a company with opportunities for advancement and to utilize my knowledge, organizational skills and work experience.

Experience:

Access Control Specialist

February 2015-Present, OMNIPLEX World Services, Anne Arundel County, Fort Meade, Maryland

Perform access control duties such as verifying identities and clearance of individuals seeking access to the facilities

Issue and conduct a hands-on badge check to visitors, contractors, or unrecognized persons

Answer telephone calls, acknowledge each person, respond to inquiries or take messages and/or contact appropriate sponsor or POC

Ensure that no prohibited items are brought into the site

Conduct Random Anti-Terrorism Measures and participate, if applicable, in Anti-Terrorism/Force Protection exercises at the customer’s site

Follow DOD and the Customer’s security policy at all times

Exercise good judgment at all times and provide appropriate actions to counteract potential security Infractions

Report to COR all improper or suspicious behavior/activity within the work areas, courtyards, or in parking lots

Follow chain of command and notify the lead concerning all questions, events, incidents, etc.

Conduct a hands-on badge check of all visitors, contractors, or unrecognized person

Construct and write clear, concise, accurate, and detailed reports

Provide customer service in a professional manner at all times which includes appearance, hygiene, and communication

Skills/Qualifications: Required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed: Knowledge of or an ability to learn operational procedures related to working in all Access Control Center areas, safety practices, Standard Operating Procedures, Special Security instructions. Knowledge of or the ability to learn Security related policies and procedures specific to the U.S. Government customer. Top priority to work under stressful conditions. Physically and mentally capable of implementing MDA emergency action procedures. Ability to analyze irregular events and respond to critical situations. Responsible for radio equipment and monitoring equipment. Ability to learn on-the-job and acquire new skills and competencies quickly, I.e., Hazardous Material Handling, CPR/AED, First Aid, etc.

Security Requirements: U.S. Citizenship and an active Top Secret/SCI clearance

Substitute Teacher

October 2013-Present, Anne Arundel County, Annapolis, Maryland

Reports to school office at beginning of school day to pick up required materials/schedule of classes and at the end of the school day to return materials.

Follows sign out procedures as prescribed by the principal. Carries out a program of study prescribed in the lesson plans left by the classroom teacher

Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students

Guides the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned

Employs instructional methods and materials that are most appropriate for meeting lesson objectives

Maintains a neat and orderly classroom. Straightens chairs, tables, clears chalkboard,

Takes attendance in accordance with school procedures accordance with school and Anne Arundel County Schools policies

Knows emergency evacuation routes for the classrooms assigned

Knows procedures for referring students who have disciplinary problems

Knows school procedures and regulations

Performs other related duties as directed by principal

Skills/Qualifications: Consistently praised for dedication, reliability, organization, Filled in for permanent teachers at a moment’s notice; closely adhered to lesson plans; and kept students motivated, engaged and focused. Familiarity with all subjects of instruction required. Fairness: Ability to establish an evenhanded and ethical atmosphere for all students. Ability to work with lesson plans established by primary teacher. Flexibility: Ability to adapt to new environments and to the students as individuals. Ability to adapt lesson plan/instruction techniques for students with special needs. Familiarity with theories and practices of education and child development. Ability to properly handle misconduct from grades Pre-K to High School level. Enjoy working with mentally challenged adults and children, volunteered for St. Elizabeth and Chimes in Baltimore City from 2002-2009.

Field Service Representative - Inspector/ Auditor

June 2012- Present, Symphony IRI, Baltimore, Maryland

Greets customers and strives for exceptional customer service

Collect consumer product data from a variety of retail stores

Assessing, comparing and optimizing in-store performance

Meets deadlines

Scans UPC codes variety of retail stores

Observe shelves, feature ads, and promotional conditions

Skills/Qualifications: Customer Service, Teamwork - Motivated - Demonstrates persistence and overcomes obstacles. Professionalism - Approaches others in a tactful manner; commitment. Quality - Demonstrates accuracy; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; works quickly. Adaptability, Attendance/Punctuality, Reliable, energetic, deadline driven and enjoy working independently.

Dental Assistant/Office Manager

April 1994- June 1996, Dr. Gallagher, Pasadena, Maryland

Clean teeth and examine oral areas, head, and neck for signs of oral disease

May educate patients on oral hygiene

Take and develop x-rays

Apply fluoride or sealants

Keeps track of billing and patient information

Schedule appointments

Record patient information

Organize and clean equipment

Provide support during procedures

Process Insurance, claims and billing

Skills/Qualifications: Communication Skills, Customer service, Listening and communicating effectively, Attention to Detail: Meets OSHA standards, Leadership Skills, motivated, discipline and resolve conflicts on a regular basis. Analytical Skills. Maintain computer systems and organize office deliveries. Health Care Administration, Patient Services, Self-Development, Coordination, Teamwork, Multi-tasking, Supply Management Flexibility, Telephone Skills, Time Management, Organization, Scheduling, Word Processing, Professionalism, Quality Focus.

Rental Agent/Supervisor

January 1990- July1992, Dollar Rental car, Baltimore, Maryland

Greet and engage customers,

Coordinate and direct lot movement, resolve congestion issues,

Assist staff with the resolution of customer service issues, including rentals, check-in, vehicle inspection, service and transporting

Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel,

Recommend or initiate associated personnel actions, and respond to employee relations issues

Track and log fleet and equipment inventory, review and compile reservation numbers for daily fleet and rental plans, rates,

Prepare and review various reports, including exception sheets, grounding lists, overdue/due-backs, commissions, and location performance

Reports and recommend or initiate action lease termination documentation and the assignment of associated inspections and repairs

Maintenance records and quality; coordinate transportation of vehicles to and from ready lines, rental return area, maintenance garage, impound companies, auctions and body shops

Develop, recommend and implement various procedures and efficiencies

Ensure that lot and facilities meet image standards, arrange for upkeep and repairs

Perform related responsibilities as required or assigned

Ability to work unconventional hours including weekends and evenings

Skills/Qualifications: Customer Focus: seeks to maintain or enhance customer satisfaction

Decision Making: identifies appropriate action in effectively resolving problems.

Productivity: routinely achieves established objectives; gets the job done.

Education:

Ashford University

Bachelor Degree- Major: Psychology/Business

2005-2009

Awards/Accomplishments:

Alpha Sigma Lambda & Summa Cum Laude Honor Awards

Clearance and Certifications:

Current DOD Top Secret/SCI Clearance w/poly

Interests:

Football, Reading, Camping, Cooking, Outdoor activities

References: Available upon request

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