Dana Rohalova

adxt9m@r.postjobfree.com 075********

British National

SUMMARY

Highly motivated professional with 8+ years of experience in hospitality, strong front-office presence, administration skills and a multilingual capability, now seeking to develop in a challenging and rewarding role where my expertise and gained knowledge can be transferred across and utilized for the benefit of your organization.

SKILLS

● Strong customer skills and care

● Superior organizational ability

● Excellent verbal and literacy skills

● Top seller and process driven

● Outstanding problem solving

● Ability to stay calm under pressure

WORK HISTORY

Garrison Club - Receptionist and Host 01/2023- Current Chelsea Barracks, London

● Delivered welcoming service to the residents and their guests

● Managed amenities spaces and function rooms requests

● Answered and directed calls and email enquiries

● Recorded and logged regular pool tests and daily activity trackers

● Kept reception area clean and organized to uphold professional reputation St Pancras Renaissance Hotel - Chambers Club Associate 08/2022-01/2023 London

● Delivered outstanding customer care and service with welcoming and proactive listening skills

● Delivered high level of hosting, floor service, and bartending

● Took accurate guest orders and communicated with staff members regarding dietary requirements, allergens, or preferences requests

● Ordered and restocked food and beverages accordingly

● Recorded and processed cash, credit and debit payments accurately

● Completed opening and closing procedures each day St Pancras Renaissance Hotel - Spa Receptionist 02/2016-09/2022 London

● Managed efficiently guests' queries and reservations in person, online and by telephone

● Consulted guests and applied expertise in all spa treatments and packages, spa products and services to skilfully recommend products in line with monthly targets

● Updated guests on available promotions and discounts on offer

● Established and nurtured friendly rapport with guests and members to strengthen guest loyalty and encourage return guests

● Logged and updated relevant daily records and trackers

● Effectively managed the day-to-day running of membership administration

● Performed Cashiering and End-of-day Reports with accuracy Camino Restaurant - Hostess 01/2015-02/2016

London

● Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable

● Prepared dining rooms for special functions and events

● Advised guests on restaurant menu and special offers

● Documented guest reservations and preferences, communicating changes to restaurant staff

● Maximised capacity by coordinating optimal seating arrangements in line with daily targets Hotel Rafayel - Spa Receptionist 12/2014-11/2015

London

● Greeted customers upon arrival to establish warm and welcoming environment in line with brand standards

● Maintained impeccable levels of cleanliness in spa reception area and treatment rooms for continued positive first impressions

● Managed bookings to schedule, cancel and re-arrange appointments

● Answered and directed telephone calls, and email enquiries promptly and efficiently L’Arche Community - Support Worker 01/2001-09/2014 Liverpool

● Delivered outstanding quality care to individuals with varying needs

● Key Reference, Arranged and updated Care and Support Plan, Risk Assessments, Health Action and Medical Records

● Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential, building clients independence through social and community interaction

EDUCATION

10/2006-06/2010

● Degree of Bachelor with Honours in Spanish and Italian languages, The University of Liverpool, Faculty of Humanities and Social Sciences 01/2005-08/2007

● National Vocational Qualification, Level 3 NVQ in Promoting Independence, Awarded by The City and Guild of London Institute

09/1986-06/1988

● Degree of Higher Professional Education for Performing Art and Teaching Music, Conservatory of Art, Kosice, Czechoslovakia

Defended Thesis with the result ‘excellent’

CERTIFICATIONS

● Public Service Interpreting Course DPSI, 10/2023-05/2013

(Certificate of Attendance)

Metropolitan University, London

● TEFL Teaching English as a Foreign Language Certificate, 12/2012-01/2013 UK-Tefl, Liverpool

● Diploma of Professional Hotel Receptionist, 04/2012-06/2012 Reception Academy, London

LANGUAGES

● English: Highly proficient both spoken and written

● Slovak: Mother tongue Czech: Excellent command

● Spanish: Excellent command Italian: Good command

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