Service Representative Support

Julie Law, Customer Service Specialist

Wesley Chapel FL 33543

******@*****.***

www.linkedin.com/in/jalawfl

Career Summary

Customer Service Specialist – Service Analyst - Customer Service Reprsentative

Guided Insurance Solutions

Insurance License Property and Casualty 20-44 *Andy Beverly Course

11/22 – 6/25

Phone support for customers with billing inquiries on Auto, Home, Motorhome, Wind, Boat

Or Flood policy

Strong professional with 15 years’ experience building relationships, patient in solving difficult Client problems through de-escalation.

Understanding Client support representative with empathy and communication on frontline position

Provide the best service by collaborating with internal and external colleagues.

Exceeds metrics in areas of phone measurements

Asurion, Insurance

April 2020 - Current

Customer Service Exprt

Worked with best in area team delivering award winning service, sales, and peer recognition

Supported fundamental call systems, integrate to updated system

Selected to collaborate with expanding business, client solutions rep

Billing and statement adjustment advise, to proper department

Liveops International

Jun 2017-Oct 2019

Customer Service Specialist

Claims processing high end women’s clothing

Provide best-in-class customer service.

Target sales and savings for client during peak times

Established working procedures for future specialists.

Senegence International

March 2015-April 2018

District Manager

Direct Sales Business Model. Discuss high quality cosmetic products and clothing within a direct sales business model to teach others to apply high quality products, and earn income, while teaching others to do the same.

Claims high end ladies retail sales

Data Entry

Escalations to avoid returns costing company money

Meet call and sales metrics to maintain company growth

Flash Sale/Seminars to promote team growth

Zoom meetings

Office Manager for Mary Kay Senior Director, Tampa, FL

August 2011 – June 2012

Office Manager

Provide administrative support through exceptional service to sales team

Communicate unit goals, and challenges through positive terms. Promote new consultant challenges on website and blog

Month end reporting for production, sales, and product replacement. Use quarterly tracking for career placement of 100 consultants

Monthly newsletter processing. Create and manage photo files, compile unit reports, revise and maintain online calendar.

Conduct inventory calculation, banking, accounting

Client Service Representative for USAA Tampa, FL

August 2000 - April 2005

I have over 15 years’ experience in customer service related work in the insurance industry, primarily with service sensitive clients and principal accounts

Maintained Florida License 2-20 Property and Casualty Representative

Front Line Underwriting - critical thinking

Accounting – responsible for resolving client questions

Policy Retention – maintain company values while recognizing customer needs

Claims – small property

Licenses: Florida PCSR 20-44

D058269 11/2022

Education: High School Graduate

College – Hillsborough Community, Accounting

Computer Skills: Microsoft Windows, Outlook email, Word, Excel, Google programs, HTML course, Social Media, Quickbooks, Apple products, Last Pass Password Vault, Teams Application, Zoom

References: upon Request

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