*** **** **** *** ***** Las Vegas, Nevada *****

203-***-****

Leo Aponte

Objective

To obtain a challenging yet rewarding position where my skills, experience and education may be utilized.

Professional Experience

2/22 - 5/22 USI Danbury, CT 06810

Security Officer

-Make hourly rounds of the facility.

-Checking in patients and confirming appointments.

-Using wand to scan all parties entering facility for weapons or illegal substances.

2/16 - 1/22 Allied Universal New York, NY 10036

Security Officer

-Patrolling and securing the area.

-Monitoring and analyzing CCTV camera footage.

-Responding to alarms and emergencies.

-Communicating any irregularities with management.

-Keeping an incident report record.

-Following procedures for various initiatives including fire prevention, traffic control and accident investigations

-Checking visitors in and out of the area.

-Escorting visitors around the premises.

-Ensuring compliance with government regulations.

8/13 - 9/15 Eastern Account Systems Danbury, CT 06810

Customer Service Representative

-Responsible for fielding inbound and outbound telecommunications for a pre-collection call center.

-Primary duty is to collect past due and current balances for service provided by the client via processing payments.

-Provide customer with payment options or arrangements if needed.

-Heavy data entry and data base navigating.

-Respond to customer inquiries regarding service, work order issues, and invoices.

-Answering and suggesting information about other products and services based on customer information and analyzing customer needs.

-Provide timely and thorough resolution of all issues raised by customers, as well as documenting all actions and correspondence.

-Prepare service reports, billing issues, and finance adjustments accordingly.

-Ability to resolve conflict and de-escalate situations.

-Proficient using Microsoft office (Word, Outlook, Excel, Access).

12/11 - 6/12 Securitas Security Services New York, NY 10018

Security Guard

-Make hourly rounds of the facility.

-Ensure the safety of the residents/patients by doing routine door check.

-Perform daily Alarm checks, to ensure that all door alarms are functional and operating as they should.

-Logging in my daily routine, whether it was the daily norm or an incident that may have occurred at the premises.

2/07 - 7/09 T&M Protection New York, NY 10169

Security Guard

-Access control.

-Patrolled assigned areas on foot to ensure personal and building security.

-Examine doors and exits to ensure that they are secured.

-Watched for and reported fire hazards, leaks and security doors left unlocked.

06/05 - 08/13 VIP Hospitality Corp. New York, NY 10018

Waiter/ Barback

-Prepare and serve hot and cold beverages in the dining room or other locations within the building and externally as and when required.

-Clearing and washing up afterwards. Clean and tidy dining room ready for food service.

-Assist with the preparation of food and setting up of the service counter, serve food according to the type of service used, and clean area.

-Set up dining room furniture according to daily requirements and lay cloths and service equipment.

-Set up refreshments service requirements for following day, reporting to Catering Manager any beverage stock requirements.

Education and Professional Training

8/10 – 10/11 Apex Technical School New York, NY 10011

-Hvac technician

9/01 - 1/06 Grover Cleveland HS, ridge wood NY 11385

-High school Regents Diploma

Haganah Security Services New York, NY 10018

-8 hr certification

-16 hr certification

-New York State issued security guard license

-Fire guard License

LANGUAGES

Speak, read and write Spanish.

REFERENCES

References available upon request.

Contact this candidate