Becky Todahl

Bakersfield, CA ***** 661-***-**** adxt6p@r.postjobfree.com

Professional Summary

Observant individual with excellent interpersonal and communication skills. Builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

* Client Outreach * Tracking Client Progress

* Conflict/Relationship Issues * De-Escalation Training

* Confidential Records Management * Best Practices and Standards

* Supporting Daily Living Needs * Emotional support

* Recreational Supervision * Monitor Progress

* Behavioral Health/Patient Evaluations * Electronic Health Records

* Nursing Assistance * Assist clients in developing independent living skills

* Administer Injections * Patient scheduling

* Front and Back Office (Medical) * Medisoft Software

Work History

Mental Health Worker

Bakersfield Behavioral Healthcare Hospital Documented client Jun 2022 - May 2023

5201 White Lane, Bakersfield CA

* Progress in confidential files

* Implemented crisis intervention plans to support client safety.

* Developed and implemented activities to help clients develop social and independent living skills.

* Monitored client progress and provided feedback to families and treatment team members. Provided

clients with recommendations to community resources.

Medical Assistant Extern Jan 2022 - May 2022

Wasco State Prison - 701 Scofield Ave, Wasco CA

* Obtained client medical history, medication information, symptoms, and allergies.

* Collected histories, vitals, and current complaints via patient interviews

and documented patient medical history, vital signs, and current complaints at intake.

* Scheduled appointments and tests to coordinate patient care.

* Sought feedback and guidance from supervisors to continuously improve performance. Obtained

* Answered telephone calls to offer office information, answer questions and direct calls to staff.

* Collected and documented patient medical information such as blood pressure and weight.

* Prepared lab specimens for diagnostic evaluation.

* Assisted with routine checks and diagnostic testing by collecting and processing specimens.

* Updated inventory expiration and vaccine logs to maintain current tracking documentation.

* Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Residential House Manager Feb 2020 - Mar 2021

Jasons Retreat - 531 Knotts St., Bakersfield, Ca

* Assisted residents with daily hygiene and living tasks.

* Managed all intake and discharge paperwork and procedures for residents.

* Managed day-to-day operations of home to comply with regulations and agency standards.

* Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

* Developed and maintained positive relationships with guests, vendors, and other external partners to

establish rapport.

* Assisted residents with transitioning into new living environments and maintained strong relationships

with residents.

* Enforced policies and safety standards through building and room rounds

* Coordinated activities and events to create a safe, positive, and inclusive environment.

* Provided crisis management and intervention during emergency situations.

* Mentored and coached students to foster positive relationships and encourage successful academic

achievement.

Cosmetologist Feb 2010 – Jun 2023

Self-employed – Bakersfield, CA

* Demonstrated a high level of customer service to increase retention and satisfaction. Kept work areas,

tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of

shared environment.

* Booked appointments, answered phones, greeted clients, handled payments, and created client service

tickets.

* Grew sales with great work ethic, individualized beauty care plans and positive attitude. Developed

loyal following of clients by providing high-quality services.

* Used social media platforms to promote salon services.

* Attended hair shows, classes and seminars to stay up to date on the latest trends.

* Demonstrated thorough knowledge of all salon products and services.

* Increased revenue through effective customer service and inventory management.

* Trained salon staff in traditional and innovative haircutting techniques and salon management.

* Supported reception desk, receiving phone calls, entering appointments, and collecting payments for

services rendered.

* Offered input into research, development, and implementation of new services to advance professional

product lines.

* Specialized in Color Correction.

* Built strong and lasting rapport with clients through consistent delivery of requested services and

exceptional results.

* Provided pre and post service consultations to accurately assess client’s needs.

Lead Telemarketer May 2003 – June 2005

M.D.S. Communications

* Built relationships with customers using strong persuasion and active listening skills.

* Answered questions about company offerings with knowledgeable responses about products and

services.

* Answered calls, took messages, and transferred calls to correct individuals.

* Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific

individuals and businesses. Completed daily and weekly sales reporting using assigned tools.

* Completed daily cold calling and outreach to build sales pipeline.

Shift Manager Jun 1999 – Jun 2003

Hardees Fast Food, Owatonna, MN

* Trained and mentored new employees to maximize team performance.

* Kept employes operating productively and working on tasks to meet business and customer needs.

* Supervised employees and oversaw quality compliance with company standards for food and services.

* Worked closely with team members to schedule breaks and shifts to meet state regulations.

* Coordinated with coworkers to improve customer experience and manage storefront.

* Tracked receipts, employee hours, and inventory movements.

* Recruited, interviewed, and hired employees and implemented mentoring program to promote positive

feedback and engagement.

Cashier Feb 1997 – Jun 1999

Mervin’s Department Store – Bakersfield, CA

* Greeted customers entering store and responded promptly to customer needs.

* Built relationships with customers to encourage repeat business.

* Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

* Worked flexible schedule and extra shifts to meet business needs.

* Assisted customers with returns, refunds and resolving transaction issues.

Education

Extern Feb 2022 - May 2022

San Joaquin Valley College

Wasco State Prison – Wasco, CA

Clinical Medical Assisting Mar 2021 - Mar 2022

San Joaquin Valley College – 201 New Stine, Bakersfield, CA

Cosmetologist Dec 2012 - Feb 2014

Milan Institute - Bakersfield, CA

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