Customer Service Call Center
Resume:
Angela Smith
Worthington Oh 43085
Suumary
Seeking a position offering the opportunity to utilize my ability to multi-task in a fast paced environment. Strong
communication & problem solving skills while having opportunity to grow and further educate myself. Utilizing good
judgment and understanding of company policy to effectively make decisions to resolve customer service issues
SKILLS
Exceptional interpersonal communication: Excellent time management skills: Skilled in call center operations:
Effective problem solver: Customer interface expertise: Process improvement specialist: Multi-line phone operation
proficiency Adherence to high customer service standards: Customer-focused: Adheres to customer service
procedures: Microsoft Outlook, Word and Excel: Strong problem solving aptitude: Exceptional telephone etiquette.
Experience
Business & Cash Office Assistance Nov 2017 — Sept 2019
Sam's Club
© — Budgeted cash flow analysis and assisted with quarterly financial reports
* Reviewed preparation of financial statements
© Pulling daily deposits and making bank deposits
* Responsible for End of the deposit reconciliation
Hiring and Training Coordinator Jul 2014 — Nov 2017
RGIS
* — Hiring and Staffing all departments
* Develops training and performance management program that ensures all employees are familiar with
their job responsibilities, as well as relevant legal and safety requirements
Manager Nov 2009- (Seasonal)
IN & Out Tax Service, Inc.
© Prepared month/year end closings and reconciled bank statements
© — Scheduling appointments for customers and maintained daily customer sales
* Achieved monthly individual and team based targeted performance sales goals
e — Assisted team members with customer and client-related questions
Midwest Health Plan Nov 2005 ~ Oct 2009
Claim Analyst
Responsible for input of patient information
© Process patient claims
© Analyze claims for proper payment
Epucation
Southwestern College of Business May, 1989
Dayton, OH
© Certificate Eamed- Business Administration
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