KATHLEEN OBRIEN

Waterford, MI *****

734-***-****

adxt5c@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. 10 Years in medical field. Working knowledge of medical terminology, specialty clinics, prior authorizations for procedures and medications. Proficient with Mi chart, microsoft word, microsoft excel. Compassionately treating patients as though family. SKILLS

EMR, MI Chart

HIPAA Guidelines and Confidential

Records Management

Clerical Support

Operational Efficiency

Team Goals

Customer Relations Skills

Medical Histories and Vital Statistics

Microsoft Excel

WORK HISTORY

05/2014 to Current Medical Assistant Associate

Michigan Medicine – Northville, MI

Assist with new hire acclimation to department with training in policies and procedures.

Cross trained in several specialty and general medicine departments in adult medicine.

Worked well in a team setting, providing support and guidance Monitor in basket messages, process medication refills, prior authorizations, patient assistance programs, managed up to 30 messages per day. Completion of clearance letters, FMLA and disability forms. Lead department huddles to discuss announcements, issues and build team spirit. Gained strong leadership skills by managing projects from start to finish Assumed ownership of call from inception to resolution regardless of elapsed time to solution.

Rooming patients, medication and history review, updating chart. Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Obtaining records prior to appointments.

Ordering linen and coffee supplies and monitoring office supplies. Bi-annual Blood Pressure calibrations and annual curtain cleaning. Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines. Exercised leadership capabilities by successfully motivating and inspiring others 10/2012 to 05/2014 Medical Assistant

Michigan Medicine – Ann Arbor, MI

Obtained and documented patient medical history, vital signs and current complaints at intake.

Sanitized, restocked, and organized infusion area and medical equipment. Monitored patients for reactions and notified nursing, and stayed with patient and supportive staff until patient was stable.

Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Completed EKGs and other tests based on patient presentation in office. Transported patients to auxiliary infusion areas, and emergency room when needed.

Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment

03/2007 to 10/2012 Investigative Specialist

A.S.K. Services, Inc. – Canton, MI

Customer Service - Client Relations

Criminal background checks for employment screening. Reviewed and completed reports obtained from various field agents within 5 states, under tight deadlines.

Edited, proofread and fact-checked content for accuracy Maintained client relationships with up to 20 clients from across U.S. Researched errors in applicants records.

Worked on team of 4-5 employees.

EDUCATION

08/2012 Medical Assisting Program

Schoolcraft College - Livonia, MI

Dean's List 2012, 2011,2010,

2009

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