Shruthi Phone: 973-***-****

Salesforce Administrator, CPQ/Developer Email: adxt4z@r.postjobfree.com

PROFESSIONAL SUMMARY

●Having 4 years of IT experience with 3+ years of experience on Salesforce.com CRM.

●Possess comprehensive understanding on SFDC full life cycle, Agile and Waterfall model.

●Administration, Configuration, Implementation, support experience on Salesforce.com CRM.

●Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.

●Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service, support modules.

●Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements.

●Knowledge in Salesforce.com SFA, Force.com Apex Classes, and Apex triggers, Designing Visual force Pages, Components and Controllers considering the Governor Limits.

●Good Understanding and Knowledge in designing Report, Dashboards, and Analytic Snapshots.

●Experience in implementing the Master-Detail, Look-up, Many-to-many and Hierarchical relationships and automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.

●Expertise in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements.

●Experience in validating the data using Validation Rules and Creating Debug logs for users.

●Designing and implementing Salesforce CPQ and sales cloud Configuring pricing rules, product bundles, product options, discounting and flows within the Salesforce platform,

TECHNICAL SKILLS

Sales force

Technologies

Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force

Pages, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards,

Reports, Analytic Snapshots, Salesforce CPQ.

Languages

JAVA, Apex.

Web Technologies

HTML, CSS, JavaScript.

Operating Systems

Windows XP/Vista/7/10 & MAC OS.

Certifications:

Certified Salesforce Administrator (ADM-201)

PROFESSIONAL EXPERIANCE

Client: First Republic Bank Jan 2022 - April 2023

Role: Salesforce Administrator / Developer

First Republic Bank is a leading global financial services firm. As part of the Mortgage banking implementing its ‘Single Point of Contact’ loan servicing application for the Home Loan line of business, salesforce.com is used and has been categorized to meet different business needs. Within these categories, several functional elements have been identified to support the delivery model.

Responsibilities:

Worked on Requirements gathering/project management for Salesforce.com implementations.

Ability to assign customers to CRMs, with supporting functionality (assignment of all loans, flag to indicate need for CRM assignment, bulk upload customer to associate assignment, manual reassignment, and reason, closing assignment and reason, CRM assigned loan queue, etc.).

Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.

Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Experience in developing Salesforce.com custom objects and work-flow business rules.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Developed and configured various custom reports and report folders for different user profiles.

Developed time dependent workflows as per the requirement.

Developed and deployed Workflows and approval process wherever necessary.

Created profiles, roles and implemented object level, field level and record level security.

Environment: Salesforce, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

Developed project in agile methodology.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Client: Cigna Health Care April 2020 – Dec 2021

Role: Salesforce Administrator

Description: Cigna is a global health insurance and health services company, empowered by experience in the field and supported by industry and health experts. It offers health solutions for businesses-from smaller companies to large international corporations. It has developed a deep understanding of the healthcare reform and has created solutions and services that align with federal and state regulations and meet or exceed all industry standards.

Responsibilities:

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed and deployed the custom objects, custom tabs, validation rules.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created various users, profiles, roles and configured the permissions based on the organizational hierarchy requirements.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Customized the Dashboards to the track usage for productivity and performance of their sales teams.

Troubleshooting and resolving issues that users encountered with salesforce to ensure smooth operations.

Environment: Salesforce.com platform, Workflow and Approvals, Email services, Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Client: IBM Jan 2019 - Jan 2020

Role: Windows Admin /System engineer

Responsibilities:

Worked on alert tickets related to Memory utilization, Disk Space, Computer not reachable, Hardware.

Provided L2 level support 24 * 7 to customer.

Worked on Windows server 2012 /2008 and 2003 servers Operating system related incidents

Worked tools installations like BSA / SMART / DELL OMSA/McAfee

Worked on Assigned task from L3, like Installing hot fix, performance checking

Managed Microsoft SCCM deployments in global environment.deployments of large and complex applications targeted for mass audience.

Performed Tier II Level support, and assisted in Troubleshooting of SCCM, and client workstations.

Used Load balancers to increase capacity of current users and reliability of applications.

Created OS images using Task Sequence and MDT

Education: Bachelor of Technology in Civil May 2015.

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