Anne Cartier

adxt33@r.postjobfree.com • LinkedIn

+971-**-******* • Dubai, AE

Personal Details:

Place of Birth - Suresnes France

France • Female • Single

Experience Profile

A proven onboard leader through the Emirates Purser Program with 25 years’ experience. Inspired and motivated by a job well done with the goal to exceed customer expectations. Possessing excellent communication skills, collaborative working style and effective with team members and organisational leaders. I am also a Certified Coach with capabilities in delivering guidance and purpose, to attain organisational goals. Adept at multi tasking, able to handle simultaneous high pressure and volatile situations with professionalism and efficiency. Skills

Excellent customer facing rapport Excellent in problem solving Conflict management

Teamwork, team building Organisational skills Attention to details

Decision making Selling Duty Free products Repeat business acquisition

Diplomacy and delegation Supplier relationship Adaptability

Critical thinking Flexibility

Multilingual (French, English, Spanish basic)

Career Experience

Training and On boarding Manager Hyatt Centric Dubai (2021)

Managed all joiners through an onboarding training program (introduction to Hyatt Culture, vision, mission and objectives

Completed F&B sales report daily

Developed and executed the monthly training calendar in coordination with front of house managers

Tracked daily attendance and attendance of all daily training and practice

Maintained accurate records for audit purposes

Monitored eLearning completion and guided when necessary

Worked side by side with IT making sure that joiners were operational as soon as possible (e.g. Creation of emails, Global ID, Micros card etc.)

Coordinated with all departments towards all HR requirements

Reviewed and uploaded on the system employee vacation, permissions and other forms

Learning Development Process and Management

Diversity training after identifying areas of development (ex-etiquette, body language, Emirati culture) Flight Purser Emirates Airlines, Dubai, UAE (2005 to 2020)

Managed a crew of up to 25 flight attendants, created synergy, increased efficiency for maximum productivity

Contributed to departments on time departure goals to avoid fines. Handled and oversaw all phases of the inflight service, ensured comfort and safety of at least 500 passengers per flight

Prepared and completed detailed and accurate aircraft international documentary and inventory.

Collaborated with ground departure coordinator and international destinations to maintain consistent on time and avert costly delay charges

Handled and implemented plans for cost cutting according to company’s standards and procedures

Handled passengers’ questions about flight, aircraft, weather, travel route services, arrival times, schedules

Determined and assessed special assistance of passengers such as children, elderly and disabled Cabin Supervisor (2001 to 2005)

In charge of Business class and Economy alternatively in term of service and safety

In charge of approximately 300 passengers (economy class) and 42 (business class)

Provided training, assessment for continuous improvement to flight attendants

Ensured compliance across all areas of the flight operations, including regulatory and policy compliance

Directed, supervised, and managed the in-flight operations team

Analysed, evaluated and improved where required the general operation and productivity of the inflight team

Conducted and reported on incidents involving either staff members or passengers

Completed regular performance reviews with team members and made reports when required First Class/Business Class/Economy (1995 TO 2001)

Customised service with the customer, creating a unique experience based on the passenger needs and expectations

Was able to explain the dining on demand concept giving the customer full freedom on how to manage his/her time

Recommended wines and spirits to customers by giving a full description and put forward a premium service through Emirates special Signatures

Bachelor (BSc/BA) of English and American Literature and Civilization Catholic Institute in, Paris, France Certification

Coaching certificate 2020 Full Global Circle (ICF certified) UK Executive coaching course June 2020 Full Circle Global (ICF certified) UK Impacting Leaders with Michael Neill Evercoach by Mindvalley Executive Assistant Certification 2023 – Nadia Global UAE First Responder Training

AED (Automatic External Defibrillator), CPR, Tempus Educational Background

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