Service Representative Front Desk
Resume:
Patricia Lourens
Des Moines, IA *****
adxt27@r.postjobfree.com
1. Comfort Keepers
I’m a medical assistant
I work with different types of clients seniors, mental disabilities, traumatic Brain injuries, social community living. I help them in many different types of ways. I enjoy being their 1st line of communication and the one who helps them physically get through the day. I have empathy quick on my feet when it comes to emergencies.
Authorized to work in the US for any employer
Work Experience
Medical Assistant,DCS
Comfort Keepers - Pleasant Hill, IA
July 2020 to Present
I’m a medical assistant
I work with different types of clients seniors, mental disabilities, traumatic Brain injuries, social community living. I help them in many different types of ways. I enjoy being their 1st line of communication and the one who helps them physically get through the day. I have empathy quick on my feet when it comes to emergencies.
Employee Service Representative
Equifax Verification Services - West Des Moines, IA March 2020 to June 2020
Out bound calls Employment verifications customer service Front Desk Clerk
AmericInn
June 2001 to March 2002
• Taking care of guest check ins and check outs
Handle late check-ins and early check-outs
Generate new accounts for companies and frequent guests Assist with housekeeping and laundry
Help clean and organize the lobby, pool, front desk, and back rooms Did laundry and general maintenance in the common areas and guest rooms Take multiple phone calls at once and switching between calls to make sure that provide a great customer experience and get reservations
Collect proper data from guests
Answered phone calls and made reservations
Maintain an inventory of vacancies, reservations and room assignments Providing excellent customer service to guests
Answered all requests and booked reservations
Check in, check out, make reservations by phone, or in person, clean pool, add water to pool, hunt Greet and check in customers
Oversee building operation during the overnight shift Demonstrate customer service through excellent communication by answering guests inquiries Run nightly audit of hotel
Created reservations for guests, processed billing, and responded to customer inquiries Checking in and out guests, issuing room keys, assign housekeeping rooms in the morning as well as answers various questions from guests
Bethphage
Education
GED
Clark State Community College, High School in GED
2000
Skills
• Medication Administration
• Guest Services
• Front Desk
• Vital Signs
• Caregiving
• Communication Skills
• Laundry
• Home Care
• Food Preparation
• Cleaning Experience
• Patient Care
• Nursing
• Senior Care
• Meal Preparation
• Alzheimer's Care
• Driving (10+ years)
• Dementia Care
• Infection Control Training
• Memory Care
• Hospice Care
Contact this candidate