Customer Service Shift Manager
Resume:
Cierra Hicks
Millsboro, DE *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Department Manager
McDonald's - Long Neck, DE
June 2018 to Present
• Responsible for the usual, running shifts doing deposits, key holder opens and closes restaurant Calling and setting up interviews with either myself or store Manager Responsible for doing the weekly schedule of 60+ employee Meeting highest standards and goals
Manager
McDonald's - Statesboro, GA
September 2017 to November 2017
Provide fast friendly service while also handling cash customers and employees Swing Manager/Keyholder
McDonald's - Rehoboth Beach, DE
June 2016 to September 2017
Manage staff while assuring proper procedures are being made. Meeting all customers expectations during visits.
Handling cash procedures.
Meeting highest standards on a day to day basis.
Multi tasking at fast pace.
Etc...
Shift Manager/Key Holder
POPEYES LOUISIANA KITCHEN - Millsboro, DE
August 2015 to June 2016
Responsibilities
Meet standards and goals,manage employees.Responsible for cash drawers,cash deposits, customer service satisfaction each and every day
Accomplishments
I have a huge impact on this job because I ensure food safety in this business and ensure all crew is properly trained to also meet highest standards
Skills Used
Skills at this job include: managing, communication, budgeting, education, etc Swing/Shift Manager
Mcdonalds - Rehoboth Beach, DE
October 2010 to March 2014
Investigate and resolve complaints regarding food quality, service, or accommodations.
• Count money and make bank deposits.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Maintain food and equipment inventories, and keep inventory records.
• Establish standards for personnel performance and customer service.
• Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Education
High School Diploma in One full semester of Microsoft skills Arcadia High School - Oak Hall, VA
June 2010
Skills
• Cooking (8 years)
• Inventory (1 year)
• Customer Service (10+ years)
• Training (8 years)
• Word (9 years)
• Food Safety (10+ years)
• Management (10+ years)
• Interviewing (1 year)
• Food Preparation (10+ years)
• Shift Management (10+ years)
• Supervising experience
• Sales
• Restaurant experience
Certifications and Licenses
ServSafe
April 2011 to Present
Additional Information
• Multi-Task at a fast pace
• Train on proper procedures.
• Skilled in Microsoft Office (word 60+ wpm, excel, PowerPoint).
• Takes Initiative to situations.
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