Associate It Management Analyst

Charles Huggins III

404-***-**** adxt06@r.postjobfree.com Atlanta, GA

PROFESSIONAL EXPERIENCE

Johnson & Johnson IT Services February 2021-October 2022 IT Senior Analyst Mobility (Remote)

Mobile Device Management (MDM)/Application Management/ Social Media Management/Social Media Management

Manage the day to day global deployment of over 6,000 mobile devices (iPads, Android and Windows tablets) and coordinating deployment of enterprise business applications using the InTune, Airwatch MDM systems.

Create content and manage social media platforms for Janssen Pharmaceutical corporate and public brand applications.

Reduce deployment time and issues of global enterprise applications by more than 50% by converting a paper based deployment request form into a SharePoint site using Office 365.

Resolve 100% of L1-L3 mobile device issues globally within the expected SLA response time, documenting solutions and escalating when needed.

Remediate 100% of non-compatible applications by creating an assessment and auditing strategy of internal business applications for compatibility with new upgrades of various mobile device platforms

Lead team in onboarding of Microsoft InTune MDM and the transition Sale Team apps from Airwatch to InTune MDM with 100% success.

State Of Georgia Department of Behavioral Health & Developmental Disability March 2016-March 2019 Lead Wireless IT Specialist Contract Atlanta, GA

Manage the day to day state wide deployment of mobile devices (iPhones, iPads, Android and Windows tablets) and coordinating deployment of enterprise business applications using the Airwatch MDM system.

Lead the testing of mobile devices, laptops and peripheral devices while developing an ongoing testing schedule logging/documenting problems, anomalies and collaborating with the mobility team to create solutions.

Key role in rolling out the new DEP (Device Enrollment Process) platform by collaborating with Apple, Verizon and Airwatch on integration, testing and deployment.

Troubleshoot and resolve 100% of highly complex L1-L3 mobile device issues within the expected SLA response time, documenting solutions and escalating when needed..

Work with 3rd party vendors on upgrading and configuring video and audio equipment for conferencing upgrading, LAN/WAN equipment for network connection and managing paid services, certificates and equipment.

Role in designing, configuring and improving LAN/WAN coverage and telephone connections and for a large campus.

Johnson & Johnson Janssen Pharmaceuticals, Inc February 2013-June 2015 IT Senior Analyst Mobility Titusville, NJ

Digital Interactive Technologies

Lead Janssen’s “Innovation Experience” Series by researching, testing and presenting new trends in technology and proposed ideas with business value Janssen can use to enter these markets. Ideas implemented include 3D printing and virtual reality.

Support lead on the SDX Project team (Single Device Experience), and ensured L1-L3 support for a variety of Windows pilot/testing devices (Surface Pro 3, Dell Venue, Lenovo Helix) were 100% met.

Collaborate with multiple pilot teams to test ‘best practice’ solutions and documenting these solutions in “How to” guides and video demos for our field users (Sales team)

Served as Project manager and lead the launch of the “SDX Quest” Windows application (internal), where I gathered business need/ requirements, developed application content, and coordinated testing and deployment.

Performed analysis of business needs to convert functional requirements to technical specifications and provided physical process and UI designs for internal applications.

Provide multimedia services in the areas of video editing, and graphic design and logo development

Johnson & Johnson McNeil Consumer March 2012-February 2013

Service Management Analyst Fort Washington, PA

FDA Consent Decree/ Skillman Warning Letter

Successfully remediated 100% of process gaps in the areas of Incident Management, Problem Management, and Request Fulfillment for our Critical to Quality Applications

Lead a global, cross functional team to design and implement an in-house metrics tool that produced Functional Performance Monitoring Metrics of applications critical to the FDA consent decree. These efforts lead to cost avoidance of $1,000,00.00 dollars.

Gathered and performed analysis of business requirements for the Functional Performance Monitoring Metrics tool.

Lead the implementation of a new process that produced custom data reports resulting in 100% visibility around server activity of applications critical to the FDA consent decree

Service Management

Minimized the number of application monthly incidents and reduced incident remediation time by 30% - by designing and documenting a new process for the users in the Europe/Asia regions

Improved alert time of application downtime and issues by 40% by enhancing the calendar tool on the SUMMIT service management site

Coordinated testing and patching updates for Windows servers and applications using in-house created tool that lead to the on time implementation of new features and version updates

Johnson & Johnson Johnson & Johnson Corporate New Brunswick, NJ

Associate IT Analyst Information Technology Leadership Development Program (ITLDP) March 2011-March 2012

Management Review Process Owner/Project Management

Successfully lead and implemented the Management Review Project using the SDLC methodology on time and within budget while providing best practice advice and checkpoint analysis throughout the functional & Technical SDLC phases the project

Collaborated with a global cross functional leadership team to gather requirements, design the Management Review Process, and performed data gathering to identify key metrics to collect for the Global Management Review Process

Risk Assurance Analyst

Developed and executed a communications strategy using diverse forms of media for key corporate executive teams to effectively communicate help programs available,training metrics and awareness of project timelines.

Improved Enterprise Business solutions training metrics by over 70% by mitigating all risks & issues by creating and delivering custom data reports that captured overdue training to executives for over 700+ employees globally

Expanded awareness of the IT Risk Assurance group to more than 1000+ employees by leading a communication team that implemented a successful marketing campaign.

Provided guidance and leadership to project managers through the system development life cycle (SDLC) methodology by providing best practice advice and checkpoint analysis throughout the functional & Technical SDLC phases of the projects.

SKILL SETS

● Microsoft Office Suite

●Office 365

●Social Media Management

●Enterprise Mobility/ Device Management (AirWatch)

●Project Management

●Experience in Visual Basic, Java, C++

●SDLC Methodology

●Application Signing (iOS, Windows) Testing and Deployment

●Web/Mobile Application Design

●UI Design/Testing

●Multimedia Services

EDUCATION/CERTIFICATIONS

AirWatch Enterprise Mobility Management Accreditation November 2016

Airwatch AirWatch/VMware Academy Certification Program Atlanta, Ga Computer Information Systems December 2010 Savannah State University Savannah, Ga

Contact this candidate