Receptionist, Assistant Teacher, Customer Service, Hospitality

GRACE ROBERTSON

Houston, TX ***- ***-**** adxszu@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated and passionate individual with 10 + years in customer service and hospitality seeking to use experience and Associates Degree in Psychology to find new opportunities.

CORE COMPETENCIES

Administrative experience

Oral and written communications Effective planning and organizational skills Listening Skills

Multitasking Microsoft Office Suite Service Oriented Relaible and Punctual

Associates Degree in Psychology

EDUCATION

Jackson State Community College 08/2019- 12/2021

PERSONAL EXPERIENCE

The Goddard School of Houston Heights

Assistant Preschool Teacher 09/2022-Current

Establishing and maintaining a safe, healthy, and nurturing learning environment Advancing physical and intellectual competence.

Supporting social and emotional development and providing positive guidance.

Fairfield Inn & Suites by Marriott

Front Desk Agent 01/2018- 07/2022

Facilitated front desk operations.

Posted charges, updated accounts, and completed end-of-day reports.

Received incoming calls and communicated with hotel staff to fulfill requests and resolve issues. Balanced and created deposits of daily cash revenue.

Super Cuts

Receptionist 01/2017-01/2018

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system. Maintained and completed inventory audits to identify losses and project demand.

Olive Garden

Hostess, Togo Specialist 05/2011-05/2016

Anticipated and resolved needs of guest and staff.

Scheduled reservations, received payments, returned accurate change, and closed checks in POS system.

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