Terri Brown

**** ******* ***** *****

Denver, NC 28037

Cell 704-***-****

adxszs@r.postjobfree.com

Objective:

A position that will utilize my skills with the opportunity for advancement.

Employment:

Administrative Assistant / Auditor -LTS Research Laboratories Belmont, NC July 2022 to Feburary 2023

Assist President, Engineers, Sales Dept.,Audit products in stock. Enter items in Quickbooks received, transfer stock from Warehouse in NY, Organize products in warehouse and setup up locations in Quickbooks. Pull products for

Customer orders, COA, SDS, Invoice orders, print product labels. Prepare orders to be shipped out to customers by Fedex.

Customer Service/ Inside Sales Logistics- DePalo Foods Inc. Belmont, NC June 2021 to May 2022

Receptionist duties, switchboard, all invoicing, assist vendors, answer all company emails and customer service calls. A/R, Support the Sales Dept., Brokers, Quality Assurance Dept., Purchasing dept., Coordinating transportation for all in-house logistics between the plant and third-party cold storage facility. Quote competitive freight rates, following up on orders, date changes. Update pricing increases in the system. Set up new items. Enter all orders and invoice in Global Bake Syste

& EDI system. Enter orders in Lineage System, CH Robinson Portals, I-3PL. Fast-paced environment.

Customer Service Representative- Aplix Inc. Charlotte, NC November 2018 to June 2021

Answer customer calls, process orders, enter complaints, and sample orders

Assist salesman, expedite orders, trace shipments, investigate, resolve and respond to customer inquiries regarding accounts, services or products. Issue Return Goods Authorization on shortages, adjustments, and issue credits. Enter important data through JD Edwards, Transplace, Fortigo, Sales force systems, EDI. Multitask in a fast-paced environment.

Administrative Assistant – American & Efird, Inc. Mt. Holly, NC August 2015 to November 2018

Assist Vice-President in IS Dept. with all Administrative duties, keep up with all billing, code for accounting, time sheets, spread sheets, ordering, check invoice for discrepancies, enter purchase orders for products ordered. Handle employee confidential information.

Project Coordinator /Administrative Assistant –UCG Denver, NC May 2014-April 2015

Assist President and Vice-President with Payroll in Quick books, order-entry, set-up reservations for out of town jobs, pay over the phone for building supplies needed for jobs, enter purchase orders, notarize documents, A/P and A/R, follow-up with vendors, handle employee confidential information, assist employees with inquiries, organize and scan documents attach to correct jobs, enter Comdata reports. Fast paced environment.

Customer Service Rep. Deb Group-Stanley, NC January 2010-September 2013

Assist distributors, end users, representatives & regional managers. Order processing, invoicing, answer customer questions on products. Answer and distribute calls, mail to the correct departments. Pull back-up, and call customer to collect facts, on any deduction received from customer. Prepare/circulate Return Goods authorization as requested and fax to customer in a timely manner. Prepare complaint forms in a timely manner. Follow up on open RGA’s and open orders weekly. Investigate/handle any problems orders to get released timely. Enter pricing letters as needed and keep up with updates. Freight tracing for customers, and OS&D related issues.

Inside Sales/ Customer Service Wireway-Husky Corp., Denver, NC May 1997 January 2010

Prepare quote pricing for steel products. Process sales orders, input data, Prepare return authorizations. Prepare sketches and layout drawings for wire system. Consult with customers to discount pricing for bids. Track weekly quote follow ups on MS Excel spreadsheets. Comply with company policies and procedures while meeting all deadlines. Freight tracing for customers, and OS&D related issues. Maintain a perfect work record.

Church Financial Administrative Assistant / Property Manager September 2004 –January 2018 Maintain bookkeeping, send monthly reports to state and district office, balance check book, weekly deposits and pay all bills. Maintain member’s financial and confidential files. Assist pastor with clerical duties. Maintain church owned property 2007 2012. Take monthly payments keep up with all paperwork and reports.

Counter Manager Belk, Lincoln Center Lincolnton, NC March 1992 January 1997

Assist patrons with purchasing products. Answered product inquiries, operate cash register.

Maintained monthly inventory and made adjustments to stock. Maintained and tracked customer satisfaction through correspondence and follow up phone calls. Utilize creative and innovative sales techniques to increase sales volume. Maintain a perfect work record.

Education:

Diploma: Lincolnton High School June 1989 Lincolnton, NC

Continuing Education: Fundamentals of Real Estate 1995 Gaston College, Gastonia NC

Administrative Assistant Program 1992 Carolina Business & Computer College Lincolnton, NC

Career Readiness Certificate February 2014 Gaston College- Gastonia, NC

Office and Computer Skills February 2014 Gaston College- Gastonia, NC

Computers for Medical Billing February 2014 Gaston College- Gastonia, NC

Notary Public July 2014-2019 Gaston College- Gastonia, NC

Skills:

Keyboarding 45wpm, Book keeping, Accounting, Ten Key by Touch, Microsoft Office, Windows, Excel Word, Quick books, Power point, EDI, Terminals, Kea system, Made2manage System, JD Edwards, Tetra, Syspro System. Excellent communication, organizational and interpersonal skills. Team Player.

Accomplishments:

* Outstanding Job Performance store level winner certificate 1989 Rose’s Dept. Store.

* Increased sales at Belk in 1992 by 32%, 1993 28%, 1994 by 25% and 1996 by 15%.

*Received Belk Silver Achievement Award 1993.

* Received many Belk gift certificate awards and other employee incentives for highest sales 1992 97.

*Volunteer for Gaston County YMCA Governor’s One On One Program from 1999 2010.

(Program ended because of funding.)

References available upon request

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