Customer Service Representative

Ruth Singleton

Las Vegas, NV *****

adxszr@r.postjobfree.com

+1-702-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (Tax Expert)

Intouch CX - Las Vegas, NV

March 2023 to April 2023

Answers inbound calls from customers utilizing Intuit products, specifically Turbo Tax and assists in various tax preparations.

Concierge Connection

24-7 Intouch - Las Vegas, NV

May 2018 to June 2022

Answered inbound calls from prospective real estate homebuyers utilizing the Zillow/Trulia websites and connected them to location-based real estate agents. Customer Retention and Sales

Cox Communications Inc. - Las Vegas, NV

September 2009 to August 2011

• Received inbound retention calls from current customers, for sales and revenue generation, in a high- intensity call center environment.

• Utilized proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.

• Achieved monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.

Technical Support Representative

Cox Communications Inc. - Las Vegas, NV

November 2007 to September 2009

Discovered the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments. Engaged in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved. Education

sophomore year in Economics

University of Maryland-University College (Kadena Air Base) - Okinawa, Japan June 1989 to January 1990

Some college

freshman college in Accounting

Bellevue University - Bellevue, NE

Skills

• Cash Handling

• Sales

• Microsoft Outlook

• Microsoft Excel

• Clerical Experience

• Microsoft Office

• Phone Etiquette

• English

• Computer Operation

• Typing

• Microsoft Word

• Technical Support

• Data Entry

• Word Processing

• IT Support

• Computer Skills

• Microsoft Windows

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