PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

ANGELA BLACKWELL

ROANOKE, VIRGINIA 24012 540-***-**** adxszd@r.postjobfree.com WWW: BOLD PROFILE

Strong dedication to helping customers resolve issues and cultivating a positive image of any company that gives me an oppurtunity to become part of the team. I Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationships with callers.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Microsoft Office

Investigate Claims

Process Transactions

Professional Telephone

Demeanor

Computer Proficiency

Correcting Discrepancies

Order and Refund Processing

Product Launching

Available Nights, Weekends

and Holidays

Positive Customer

Engagement

Learning Strategies

Management of Personnel

Resources

MARCH 2019-JANUARY 2023

Server Olive Garden Restaurant Roanoke, VA

Served food and beverages promptly with focused attention to customer needs.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Explained menu items and suggested appropriate options for food allergy concerns.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for upscale restaurant with social relevancy and intentionality

Worked with POS system to place orders, manage bills, and handle complimentary items

Served food and beverages promptly with focused attention to customer needs

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems

MAY 2017-APRIL 2019

Customer Service Specialist ADT Security Roanoke, VA Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Resolved customer complaints and addressed emergency requests and needs.

Responded to customer calls and emails to answer questions about products and services.

Answered over 100 calls per shift to meet fast-paced call center demands.

Detailed payment options and explained price, receipt and EDUCATION

billing details to customers.

Resolved concerns with products or services to help with retention and drive sales.

Educated customers on company systems, form completion, and access to services.

Researched issues through identification of similar past problems and recommended most appropriate solution.

Answered constant flow of customer calls with minimal wait times Participated in team meetings and training sessions to stay informed about product updates and changes

Processed customer service orders promptly to increase customer satisfaction

Tracked customer service cases and updated service software with customer information.

OCTOBER 2013-SEPTEMBER 2018

Customer Service Manager Matria Healthcare Roanoke, VA Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

Trained and regularly mentored associates on performance- oriented strategies and customer service techniques. Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets. Negotiated contracts with outside carriers to minimize costs to company and customers.

Addressed potential cancellations and offered catered solutions to retain accounts.

JANUARY 2014

BBA: Business Education

Dominion Business College, Roanoke, VA

Awarded January 2020 - Certificate In Customer Service in February 2020

Certified Customer Experience

Professional

Customer Service Institute Of America at

Online

The 8 Module, 6.5 hour interactive online

Contact this candidate