Customer Service Call Center
Resume:
Valeria De La Torre
Authorized in the US to work for any employer
Dallas, TX 75227
**************@*****.***
WORK EXPERIENCE
Loma Linda University Healthcare
Loma Linda,CA —PSR Float & Pediatric Urology PSR
FEB 2018 - FEB 2022
During the float position; covered departments needing staff in Family Medicine, Pediatric specialties, Internal Medicine, Geriatric Clinic, Center for Health Promotion, and Student Health Services. Hired permanently in February 2020 at Pediatric Urology clinic. Performed patient pre-admission, admission, transfer, and discharge activities.
Experienced working in a fast paced, metric driven, healthcare call center environment, handling insurance verification, eligibility, and coverage.
Used Epic EMR system and Microsoft Office (Word, Outlook, Excel) Worked remotely temporarily due to Covid-19 pandemic. Translated for providers for Spanish speaking patients’ appointments. Scheduled and confirmed patient appointments and referrals. Served a second satellite clinic in Mission Viejo remotely. Solved and addressed patients’ needs and concerns. Optima Family Services
Rancho Cucamonga, CA —Behavior Therapist
MARCH 2019 - APR 2021
Provided in-home ABA services to clients.
Collected and recorded data on behavior and gathered notes using Rethink to report back to the supervisor.
Collaborated with parents and BCBA for behavior goals and plans. Awarded as Employee of the Month.
Buffalo Wild Wings
San Bernardino & Chino Hills, CA — Host, Server
FEB 2015 - MAY 2018
Provided excellent customer service by effectively communicating with customers and staff.
Handled customer complaints and took necessary actions to resolve problems.
Trained other hosts to warmly greet customers, manage seatings, and answer phones.
SKILLS
10 + years in Customer Service
Over 4+ years of experience
as a healthcare professional in
pediatric population
4+ years of experience as a
customer service professional
Knowledge in Medical
Terminology (ICD-10 and
CPT)
EMR Systems (Epic, Cerner)
Experience working in fast
paced environments
LANGUAGES
Spanish
Autism Learning Partners
Rancho Cucamonga, CA — Behavior Technician
DEC 2016 - MAY 2017
Applied Behavior Analysis certified.
Provided direct client care following a treatment plan to confront maladaptive behavioral patterns.
Collected, recorded, and summarized data on client behavior using Central Reach.
Communicated with parents regarding client progress for patient safety and determined obstacles to program successes
Collaborated with the treatment team to assess client needs. VOLUNTEER EXPERIENCE
Dignity Health- St. Bernardine Hospital
San Bernardino, CA -Patient Experience
Ambassador/Intern
APR 2017 - OCT 2017
Presented/shared metrics and findings from patient rounds with Patient Experience staff at meetings as requested to recognize service excellence performance or resolve issues on assigned units. Completed documentation of metrics using Cerner software. Conducted follow-up discharge phone calls to patients complete patient satisfaction survey required.
by Centers for Medicare and Medicaid Services to meet Hospital Consumer Assessment of Healthcare Providers and Systems scores. Dignity Health- Community Hospital of San Bernardino San Bernardino, CA -Volunteer
APR 2017 - OCT 2017
Provided non-clinical comfort care assistance to patients as needed
(water, blankets, pillows, etc.)
Assisted hospital staff with discharge phone calls for departments as needed.
Made patient binder checks.
Listened to patient concerns and worked with nursing staff for problem resolution.
EDUCATION
California University of San Bernardino
San Bernardino, CA-BS Health Science -Healthcare
Management
SEP 2012 - DEC 2017
Contact this candidate