Administrative Assistant Customer Service
Resume:
Brandi Chehardy
adxswp@r.postjobfree.com
Profile
A self-starter and quick learner. Versatile skill set with experience in computer science, health care based customer service, written and oral communication. Received multiple awards for providing an excellent patient experience. Definite abilities in leadership, planning, organizational decision making and team building.
Experience
Experience
• Financial
o Payment of bills before their due date and review for accuracy.
o Trend payment amounts and identify problem areas.
o Prepare proposed annual budget.
o Approve all expenditures including capital equipment, supply orders and special purchases.
o Prepare a review and analysis of monthly statements, all special financial studies, reports, etc., as requested.
o Completion and analysis of monthly financial reports.
o Reconciliation of practice bank accounts.
• Business development
o Work with administrators to design and implement marketing strategic plan.
o Liaison between advertising agencies and shareholders.
• Staffing
o Recruiting, hiring and firing.
o Management/supervision including evaluation for physicians, nurse practitioners, clinical and clerical staff of all grades.
o Maintain records of vacations, sick leave, etc.
o Responsible for delegation of work and staffing hours.
o Organize regular office meetings and set agendas.
o Determine and/or change personnel assignments and job descriptions as needed.
o Assure that staff is trained and operates in compliance with all government and other regulatory agencies.
o Arrange for coverage for employees out sick or on vacation.
o Complete physician and staff payroll including overtime reporting and explanation to administration and finance.
• Supply Orders
o Order clerical and medical supplies.
o Maintain supply records, pricing studies, special order and reconciliation as well as completing yearly inventory.
• Office Facilities
o Assure proper maintenance of all offices; order new equipment; arrange for services.
o Responsible for all aspects of office maintenance and coordination.
• Information Technology
o Trained side by side with the epic system team starting over two years prior to build, through go live and post go live.
o Sat on several committees to build the revenue cycle and ambulatory sections of the specific system EPIC build.
o Completed super user training in clerical, revenue cycle, clinical nurse and physician to train all staff for epic
o Four years post go live continue to train all staff and serve as the super user for the physicians group.
• Operations
o Design and implement policies and procedures.
o Daily bank deposit.
o Review and supervise internal systems for handling cash, recording mail, cash receipts, and any issues posed by the new procedures.
• Patient Experience
o Provided excellent customer service in a medical institution and ensured all patients were well attended.
o Achieved 99th percentile in excellence for 22 quarters straight as defined by Press Ganey's reporting and ranking methodology.
• Physician Service
o Administrator to clinic and hospital service for critical care / pulmonology department, internal medicine department, infectious disease department and urology department. Including licensing, credentialing and all aspects of physician retention.
o Assist administrative physician with all provider evaluation approvals and explanation of discrepancies to the providers leadership team.
Work History
Temp Assignments, Adeeta Staffing and Elite Staffing, new orleans, Louisiana -
2019-2019
Practice Administrator,(title change to Multi-Practice Manager) North Oaks Physician Group; Hammond, Louisiana -
2010-2018
Practice Supervisor, North Oaks Physician Group; Hammond, Louisiana -
2009-2010
Administrative Assistant, North Oaks Physician Group; Hammond, Louisiana -
2008- 2009
Admissions Lead, Insurance/ Pre-Certification Coordinator, CERNER EMR
Certified Trainer, and Emergency Department Unit/Nurse Technician.
St. Tammany Parish Hospital; Covington, Louisiana - 1996- 2008. Full time until November 2005. After November 2005 through 2008 employed PRN.
Education
No formal college degree. Some college attended.
Hospital Inpatient, Outpatient and Ambulatory Billing and Coding Trained, Not Certified.
ICD-10 Certified
BLS
Medical Assistant Trained and not Certified
EPIC Superuser and Certified Trainer
Proficient in all Microsoft Suite Programs
Customer Service Excellence Leadership Training
HR and Employee Relations Leadership Training
OSHA 22 Certified
HIPAA, all HIM, ROI and Schedule Template planner and builder- trained by EPIC
References
Corie Downing – nurse practitioner- north oaks health system
Mindy Holden – PARALEGAL, Legal Firm
Charlotte Lee – LPN, Ochsner Health System
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