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Colleen Miller

Battle Creek, MI *****

adxswe@r.postjobfree.com

+1-269-***-****

Work Experience

Customer Service Representative

Innovative Life Solutions Inc - Battle Creek, MI

November 2018 to March 2019

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Booked appointments

• Wrote call center scripts

• Performed data entry for customer information

• Handled billing issues and order inquiries

• Took inventory

• Took inventory

Education

10th grade

Skills

• Cold Calling (Less than 1 year)

• Upselling (Less than 1 year)

• Customer Service (3 years)

• Live Chat (4 years)

• Computer Operation (3 years)

• Typing (Less than 1 year)

• Technical Support (1 year)

• Order Entry (2 years)

• Cash Handling (10+ years)

• Phone Etiquette (10+ years)

• Cleaning Experience (10+ years)

• Computer Skills (3 years)

• Microsoft Powerpoint (Less than 1 year)

• Microsoft Excel (Less than 1 year)

• Communication Skills (2 years)

• Account Management (Less than 1 year)

• Data Entry (1 year)

• Telemarketing (3 years)

• Research (Less than 1 year)

• Merchandising (1 year)

• Microsoft Office (1 year)

• Food Preparation (10+ years)

• Administrative Experience (2 years)

• English (10+ years)

• Commercial Cleaning (10+ years)

• Negotiation (Less than 1 year)

• QuickBooks (Less than 1 year)

• Retail Sales (Less than 1 year)

• Customer service (3 years)

• Troubleshooting (3 years)

• Microsoft Outlook (Less than 1 year)

• Accounts Receivable (1 year)

• Help Desk (3 years)

• SAP (Less than 1 year)

• Sales Management (1 year)

• Salesforce (1 year)

• Microsoft Windows (Less than 1 year)

• Inside Sales (Less than 1 year)

• Computer Networking (2 years)

• Active Directory (2 years)

• Desktop Support (2 years)

• Microsoft Windows Server

• Network Support (Less than 1 year)

• LAN (Less than 1 year)

• Operating Systems (1 year)

• DNS (Less than 1 year)

• VoIP (2 years)

Languages

• English - Intermediate

Certifications and Licenses

First Aid

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