Customer Service Interior Designer

PH: 713-***-**** EMAIL: ********@***.***

SUMMARY

Innovative, customer centric

leader with a commitment to

driving growth in the

competitive service industry.

Unique career combines 30+

years of experience defining

and directing marketing,

sales, and business

development strategies to

outperform competitors and

close deals. Customer

retention in a changing

market of commercial and

retail real estate. Seeking my

next career opportunity to

contribute.

SKILLS

• Fluent in Spanish

• High emotional

intelligence

• Relationship building

• Customer service

excellence

• Detail-oriented

• Organized

• Servant leadership

• Interior designer

AFFILIATIONS

BOMA, IREM, BSCAI

member, ISSA member,

Texas Real Estate Agent

EXPERIENCE

VP SALES • PONDSCO• DALLAS, TX• 2020 - 2022

Prospected, bid, presented (develop scope of work) & obtained signed contracts. Cold called & entertained prospective customers, scheduled

& attended trade shows. Developed & maintained strong business partnerships. Tracked sales activities & prospective client information into CRM; followed up with bid opportunities. Collaborated with ownership to re-brand company, including new name, marketing projects, mission statement & core values.

REAL ESTATE AGENT • JOE TRAMONTE REALTY, INC. • GALVESTON, TEXAS

• 2018-2020

Real estate agent listing, buying and selling residential property. PRESIDENT & STOCKHOLDER • MAINTENANCE OF AMERICA,

INC. • HOUSTON, TX • 1983 – 2016

Supervised all operations, promoted growth, & generated profit while maintaining the highest standards in the contract cleaning industry. Accomplishments included:

• Launched & managed operations in 5 states

• Employed over two hundred employees which included management team, sales, administration, and cleaning & maintenance positions.

• Generated $7million in sales annually

• Client retention 95%

• Profit and loss (P&L) improvement

Managed all budget & analysis including but not limited to labor, material & overhead. Maintained strong customer relations while paying close attention to detail & job performance in all facilities. Managed a variety of business scenarios, including:

• negotiating fair & profitable service agreement contracts

• avoiding conflicts of interest

• ICE enforcement & raids

• Unionization

• Holiday décor installations

• investigating injury claims & property loss damage

• managing a fleet of company vehicles.

ERNEST “CRAIG” FLETES

SALES & BUSINESS DEVELOPMENT PROFESSIONAL HOUSTON, TX 713-***-**** ********@***.***

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