Customer Service Data Entry
Resume:
Tammy Retallack
Cookeville, TN *****
**************@*****.***
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Special Assignments
Corrective Actions
Safety and Security Enforcement
Team Goals
Customer Service Management
Verbal and Written Communication
Recycling and Conservation
Environmental Impact Management
Ordering of Products
Employee Management
Product Display Oversight
Visual Merchandising
Supply Level Management
Thorough Knowledge of Product
Performance Monitoring and Evaluation
Inventory Accuracy
Records Organization and Management
Manage Operations
Desktops, Laptops and Mobile Devices
Inventory Merchandising
Constructive Feedback
Customer Service and Assistance
Profit Target Achievement
Improve Performance
Operations Oversight
Expense Tracking
Supplier Monitoring
Management Training
Disciplinary Action
Mentoring
Complaint Handling
Hiring and Onboarding
Assignment Schedules
Payroll Administration and Timekeeping
Motivational Leadership
Task Delegation
Issue and Conflict Resolution
Store Activity Coordination
Cash Register Operations
Inventory Tracking and Management
Waste Management and Reduction
Work History
March 2022 - Current
Food Lion - Cookeville, TN
Grocery Manager
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Performed key tasks to promote inviting grocery store appearance.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Engaged customers and provided very high level of service and support, helping find desired products and items.
Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Trained new employees on proper protocols and customer service standards.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
October 2020 - March 2022
Foodlion Grocery Store - Smithville, TN
Store Manager
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed and implemented successful staff incentive programs to motivate employees.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
January 2019 - October 2021
Foodlion Grocery Store - Livingston, TN
Assistant Store Manager
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Created and maintained safe and secure work environments for employees.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
January 2017 - January 2019
Food Lion - Cookeville, TN
Assistant Store Manager
June 2011 - June 2017
Foodlion Grocery Store - Cookeville, TN
Customer Service Manager
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Followed through with client requests to resolve problems.
Kept accurate records to document customer service actions and discussions.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Researched and corrected customer concerns to promote company loyalty.
May 2009 - June 2011
Foodlion Grocery Store - Cookeville, TN
Cashier/office Assistant
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Managed daily data entry and kept clerical information accurate and up-to-date.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Delivered clerical support by handling range of routine and special requirements.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
May 1998
California State University - Chico Chico, CA
Bachelor Of Arts Physical Education
May 1995
Butte College Oroville, CA
Associate Of Arts And Sciences Social And Behavioral Science
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