Service leadership Representative Administrative Assistant
Resume:
************@*****.***
Phone# 512-***-****
MARIA V PUENTE
SUMMARY
A passionate, energetic individual who is driven about learning new things and
excited by facing challenges. A strong business member with many years of assisting and managing various roles to complete and accomplish tasks within the clinical/business field.
PROFESSIONAL EXPERIENCE
OFFICE MANAGER - TEXAS ONCOLOGY SOUTH AUSTIN, BASTROP & LAKEWAY
4-2015 to 6-2023
-Oversee and coordinate coverage, training, performance, payroll, hiring and terminations
-Posting and closing open positions, reviewing applications for completion
-Composing and completing personal requisitions for new and budgeted positions
-Work various reports to update and correct patient accounts for accuracy
-Assist with processing financial worksheets, informal payment plans and ImageNow adjustments
-Manage, work and float day-to-day front-end processes related to scheduling (new and existing patients), authorizations and other business functions
-Schedule and verification of benefits for new patients, with high volume of incoming referrals
-Manage/work with accounts receivable to complete inquiries and claims on hold timely
-Complete revenue cycle excel spreadsheet monthly
-Review monthly charge corrections, bad debt and denial reports for possible issues
-Review patient survey results on a bi-weekly basis to address issues, concerns and accolades identified through patient surveys
-Approve office supplies through Office Depot/Item Grabber
-Manage and work excel spreadsheet for missing charges
-Work closely with providers to complete tasks and obtain data necessary to correct information in the practice management system or in the electronic medical record
-Work patient correspondence related to billing questions/concerns
-Prepare and make bank deposits
-Act as a liaison between business office and clinical operations for the clinic
-Assist in overseeing the collections process and coach team on collecting balances due
BUSINESS OFFICE SUPERVISOR, TEXAS ONCOLOGY SOUTH AUSTIN, BASTROP & LAKEWAY
4-2014 to 3-2015
- Oversaw and coordinated coverage, training, performance, payroll, hiring and terminations for 28 employees
--Work various reports to update and correct patient accounts for accuracy
-Processed financial worksheets, informal payment plans and ImageNow adjustments
-Posting and closing open positions, reviewing applications for completion
-Managed, worked and floated day-to-day front and back-end processes
-Managed overseeing accounts receivable inquiries, missing ticket and charges held report
-Complete revenue cycle excel spreadsheet monthly
-Review patient survey results on a bi-weekly basis to address issues and concerns
-Approve office supplies through Office Depot/Item Grabber
-Work closely with providers to complete tasks and obtain data necessary to correct information in the practice management system or in the electronic medical record
-Prepare and make bank deposits
-Act as a liaison between business office and clinical operations for the clinic
-Managed overseeing the collections process and coach teams on collecting balances due
PATIENT FINANCIAL COUNSELOR B.O. LEAD FLOAT, TEXAS ONCOLOGY SOUTH AUSTIN, KYLE, SAN MARCOS, TEXAS
11-2009 to 3-2014
-Provided leadership, guidance and support for assigned teams
-Provided training over new employees in Patient Financial Counselor and Patient Representative roles
-Provided feedback to Manager for new hires
-Supported manager with managerial functions of staffing, coverage, scheduling, process implantation, staff oversight/management of daily responsibilities, and overall success of business operations in the clinic
-Oversight and managed the hold and missing ticket report
-Completed new patient accounts with registration, verification of benefits, authorizations and request of medical records
-Prepared and delivered reimbursement & liability estimates prior to onset of treatment or when benefit changes occurred
-ID opportunity for payment plans, financial worksheets, prompt pay discounts and or indigent adjustments to resolve outstanding balances
-Treatment plans and pathways reviewed for exceptions/coverage indications for start of new treatments
PATIENT FINANCIAL COUNSELOR, TEXAS ONCOLOGY SOUTH AUSTIN
02-2005 to 10-2009
-Provided leadership, guidance and support for assigned teams
-Provided training over new employees in front end roles
-Completed and scheduled new patient accounts with registration, verification of benefits, authorizations and request of medical records
-Prepared and delivered reimbursement & liability estimate to patients prior to onset of treatment or when benefit changes occurred
-ID opportunity for payment plans, financial worksheets, prompt pay discounts and or indigent adjustments to resolve outstanding balances
-Treatment plans and pathways reviewed for exceptions/coverage indications for start of new treatments
-Worked accounts receivable related claims for refunds, claim edits, claim add, on-site billing questions or concerns related to cost estimates
-Met and collected on balances due from patients
-Identified issues for additional investigation and communicated to accounts receivable team for review on patient’s behalf
-Enrolled patients in patient assistance programs and submitted claims for payment reimbursement
-Worked assigned daily copay and collections log to keep accounts clean and within guidelines for collections, write offs or outsource to agency
-Worked OFF-Label (treatments not covered by insurances) accounts from start to finish
PATIENT SERVICE REPRESENTATIVE III, TEXAS ONCOLOGY SOUTH AUSTIN
02-2004 to -2-2005
-Scheduled patients for follow ups, verification of benefits/eligibility, lab and diagnostic authorizations
-Obtained updated demographics and/or insurance information
-Obtained Waivers for no authorizations in place prior to treatment
-Worked with accounts receivable specialists to resolve billing errors/omissions/questions
SKILLS
Leadership, Notary Public, Strategic Planning, Communication Skills, Decision Making, Adaptability, Self-motivation, Proficient in Microsoft Office, Excel, PowerPoint & Word, TEAMs, and Proficient with EMR systems.
EDUCATION
HIGH SCHOOL DIPLOMA, GRADUATED 1997, JACK C HAYS HIGH SCHOOL
ASSOCIATES OF APPLIED SCIENE IN OFFICE ADMINISTRATION MEDICAL ADMINISTRATIVE ASSISTANT, AUSTIN COMMUNITY COLLEGE, GRADUATED 2009
REFERENCES
CLARA MORENO, RN AT KNAPP MEDICAL HOSPITAL
Friend
13909 Isaiah C.F., La Feria, Texas, 78559
WAYNE SUMMERSET, PRACTICE DIRECTOR AT MILLENNIUM PHYSICIANS
Colleague
**********@*****.***
SANDRA ROOT, PRIOR AUTHORIZATION & PATIENT ASSISTANCE PATIENT FINANCIAL COUNSELOR AT US ONCOLOGY
Colleague
512-718--8986
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