Data Entry Sales Associate
Resume:
Lourdia Jean
CONTACT
adxsrz@r.postjobfree.com
Brooklyn, NY 11234
SKILLS
Guest services
Product knowledge
Retail marketing
Refunds and exchanges
Client communication
Researching
Customer service
Data entry
Brand representation
Team development
Refunds processing
Inventory control
Microsoft office suite
Patient Care
Meal preparation
Housekeeping
Medical terminology and
equipment
Recording vital signs
Personal care services
Clinical documentation and
reporting
Care plan adherence
Massage problem areas
Provide emotional support
Observe behaviors
Motivation
Prioritization
Bilingual
Haitian Creole
Client Relations
Communication
PROFESSIONAL SUMMARY
Energetic customer service professional eager to deliver positive, memorable experience to every customer.
Consistently exceed expectations with strong time
management and multitasking abilities. Quick learner and hard worker with natural sales talents.
EXPERIENCE
IKEA, Customer Service Associate
Brooklyn, New York - Jul 2017 Current
Completed sales payments, refunds and exchanges and issued store credit.
Monitored promotions and sales to provide updated
information and pricing.
Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation. Connected with customers quickly to assess needs, build trust and recommend products.
Educated customers about products and services to help each make optimal choices and boost per-customer
revenue.
Completed opening and closing duties, including counting money, balancing cash drawers and making deposits. Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type.
IKEA, Restaurant Cashier
Brooklyn, New York - Jul 2017 Current
Processed cash register transactions, inputted product costs and gave back change.
Greeted customers and provided prompt and friendly service.
Bagged and packaged customer orders and purchases. Printed receipts and issued credits for returned
merchandise.
Increased customer satisfaction ratings by providing prompt and accurate service.
Helped trainees process cash and card payments for customer purchases.
EDUCATION
Borough of Manhattan
Community College
Associate of Arts
Liberal Arts
New York, New York
Provided feedback to store management on products, shortages and damages.
Solved complaints by customers and issued credits for returned merchandise.
Maintained clean and sanitized workstation and complied with health and safety guidelines.
Maintained inventory of napkins, utensils and other consumable supplies for easy access.
All Care Agency, Certified Home Health Aide
New York - Nov 2015 Jul 2017
Guided patients through different motions and exercises to support patient health and mobility.
Learned and followed medical regulations and
requirements in dispensing care.
Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
Remained calm and maintained professionalism during times of high emotional stress.
Bathed, groomed, dressed and fed patients and provided emotional and psychological support.
Notified family and doctor of changes to patient condition. Cleaned houses, prepared meals and laundered linens for patients.
Sunrise Senior Living, Certified Home Health Aide
New York - Nov 2016 Apr 2017
Wrote reports and documented patient conditions, vital signs and medication intake
Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping and meal preparation.
Provided patients with emotional and social support. Helped patients with exercising, walking and mobility in and out of beds.
Provided accurate reports of observations by applying active listening and critical thinking skills.
Discussed care problems with the supervisor or case manager to find the best solution.
Rite Aid, Sales Associate
New York - Dec 2014 Nov 2015
Collected payment for customer purchases.
Increased customer satisfaction ratings by providing prompt and accurate service.
Found ways to improve customer experience and acted as store brand ambassador.
Employed suggestive selling techniques to promote special and popular products.
Assisted customers with locating items, answered
questions and provided directions.
Adhered to cash handling policies and procedures.
Contact this candidate