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Administrative Assistant Call Center

Location:
Cypress, TX
Salary:
negotiable
Posted:
June 19, 2023

Contact this candidate

Resume:

Contact

adxsrl@r.postjobfree.com

www.linkedin.com/in/cynthia-

marsalia-4428b425 (LinkedIn)

Top Skills

Leadership

Time Management

Payroll Administration

Cynthia Marsalia

Open to new career opportunity

Cypress, Texas, United States

Experience

Unlimited Integration

Office Manager

June 2017 - May 2023 (6 years)

Houston, Texas, United States

Whitlock

Office Manager / Technical Operations Coordinator/CSR April 2011 - November 2016 (5 years 8 months)

Houston, Texas Area

*Review and entry of new orders, tracking of equipment, audit sheets and closeouts

*Answering and distribution of all calls, review and distribution of all mail, stocking of kitchen, ordering of office supplies,

servicing of office equipment

*Working with maintenance companies and building management regarding the functionality of the facility

*Reviewed all incoming invoices for payment

*Responsible for issuing of keys and security codes for building

*Planned all company events and corporate events, such as the JDRF Walk

*HR Ambassador locally for all new hires to insure they were familiar with company software, company policies and mantras,

benefits available and work stations were ready to begin working

*Worked with project managers to insure their projects were scheduled in a timely fashion

*Entered, tracked and closed all installation budgets

*Ordered and tracked additional needed parts for jobs

*Reconciled and coded all credit card receipts to the correct projects and branches

*Maintained the office petty cash and assisted in the expense report process

*Handled various monthly reporting to include Inter-branch, Three Month Labor Forecasting, Subcontractor Tracking and Monthly

Labor Analysis Reports

*Coordinated all travel

*Maintained all fleet files and technical certifications logs Page 1 of 4

*Acted as the local Safety Coordinator

Media Design Inc

Office Manager

January 2009 - April 2011 (2 years 4 months)

Houston, Texas Area

*Accounts Payable, Receivable and Collections

*Payroll Coordination

*Distribution of all mail

*Restocking of kitchen and purchase of all office supplies

*Security of the facility

*Worked directly with IT and company accountant

Tweeter

IHI Installation Manager-Houston/Operations Manager/Scheduler 2003 - 2008 (5 years)

Houston, Texas

*Scheduled installation projects for nine Houston stores and assisted the Dallas market, trained call center on how to schedule efficiently

*Staged all installations projects and requested any missing product

*Conducted weekly cycle counts and quarterly inventory reconciliation

*Created the Budget Analysis for our area, updated store and installer numbers, updated manpower availability to insure work distributed fairly

*Assisted General Managers and Sales team

*Assisted with the closeout and sale of store fixtures Morgan Buildings and Spas

Operations Manager

June 2003 - November 2003 (6 months)

Spring, Texas

*Schedule product delivery and setup

*Supervise three drivers and three maintenance staff

*Investigated all warranty issues

*Requested load permits

*Conducted weekly inventory

Spring ISD - Meyer Elementary

Textbook Coordinator

August 1997 - April 1998 (9 months)

Page 2 of 4

Houston, Texas

*Managed the inventory and distribution of all textbooks

*Ordered special order books

*Assisted in the classroom

AVES Audio Visual Systems, Inc

Executive Assistant/Accounts Payable/Accounts Receivable August 1993 - April 1997 (3 years 9 months)

Houston, Texas

*Answered and distributed all sales calls

*Typed correspondence, handled distribution of mail

*Assisted VP and President in bid preparation

*Trained in sales and order entry; handled phone quote request, quoted pricing and wrote orders for warehouse shipping

*Assisted in quarterly inventory count and reconciliation

*Trained in Accounts Receivable and Accounts Payable White and Company Steel Sales

Inside Sales Secretary

January 1988 - August 1993 (5 years 8 months)

Houston, Texas

*Handled distribution of mail and phone calls

*Filing, typing of correspondences

*Posted orders and invoices

*Payroll, accounts payable and receivable

*Reconciliation of seven bank accounts which included securities and foundation accounts

*Took product inquiries over the phone, quoted clients and process new orders with appropriate steel mill.

*Reconciled commission statements and expense reports

*Created marketing mail-outs

*Five month forecasting

Education

Texas School of Business-North

· (1987 - 1987)

Sam Houston High School

· (1983 - 1987)

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