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Customer Service Admissions Assistant

Location:
West Palm Beach, FL
Posted:
June 19, 2023

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Resume:

Lisa Pauline Soto

561-***-****

adxsr2@r.postjobfree.com

Independent Care Management Inc. 1/21-present

Contracted with several skilled nursing and Assisted Living communities to assist

as needed with various Social work/Marketing functions. Worked with Elevate Care,

Terraces of Lake Worth, Luxe, and LifeCare Communities.

Royal Palm Beach Nursing 3/20-1/21

Social Worker for 120 bed skilled nursing and rehabilitation facility

Prevmed Dental Case Management 4/16-3/17

Account Executive for all of South Florida Territory (Ft Meyers to Vero South)

●Maintain 26 existing buildings customer service/enrollments

●Acquire new buildings in territory, added 7 buildings as of 2017.

●Conduct presentations to acquire new buildings

●Research competitors and sell dental, audiology, podiatry as well as Optometry services

●Conduct meetings with CEO’s of chains of skilled nursing facilities to obtain contracts and build relationships.

Hamlin Place, Skilled Nursing and Rehabilitation 5/11-4/16

Social Services Director

●120 bed nursing facility, documentation, MDS, and care plans as needed

●Supervise HMO Case manager with caseload

●Conduct all admission assessments and discharge planning as needed

●Worked closely with Psychiatrist and developed Psychotropic Medication reduction program that had a 5% decrease in 6 months.

●Worked closely with the Navihealth Navigator from JFK hospital with resident discharge planning.

●Performed all abuse reporting duties as well as all investigations and AHCA reporting as per state guidelines.

Lourdes Noreen McKeen Skilled Nursing and Rehabilitation and ALF 2009-2011

Social Worker on Sub Acute Unit/Admissions assistant/Medicaid Assistant

●Responsible for all assessments/MDS/ discharge planning as needed and care plans

●Completed Medicaid renewals as needed working closely with Guardians and Attorneys

●Created and implemented care plans for residents with behavior concerns, created behavior sheets as needed.

●Worked closely with the IDT team daily with resident concerns.

●Attended QA and other essential meetings to prepare for state survey.

●Assisted in the implementation and creation of Health Medex, EMR program.

Lukens Institute, 12 acre estate, Main house that conducts intense Psychotherapy

Resident Manager/Case Manager for Affluent Clientele

●Responsible for documentation as needed for 6 clients at a time.

●Responsible for customer service and transportation as needed.

●Monitored Medication administration as needed

●Responsible for reporting all to Doctor Mike Lukens

Boynton Rehabilitation and Nursing 11/09-2/12

Social Worker on sub Acute unit

●Responsible for 64 bed unit

●Responsible for all admission assessments/discharge planning/care plans

●Reported to Social Services Director as needed

Achievements/Certifications

Capella University BA Healthcare Administration May 2023 graduate

Palm Beach Community College A.S. in Human Services Degree 2009

Florida Registered Notary Public 2011-present



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