Data Entry Customer Service

JESSICA CADLE

adxsqm@r.postjobfree.com 571-***-**** Alexandria, VA 22304

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 8 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Scheduling Specialist

Multi-line telephone skills

High-energy attitude

Organization

Problem Solving

Customer Service

Detail Oriented

Diligent

Time management

Teamwork

Multitasking

Receptionist, Data Entry, Customer Service All Medical Personnel Staffing Agency - Bethesda, MD 04/2020 - Current

Answered and directed incoming calls using multi-line telephone system and emails daily Greeted visitors, assessed needs and directed to appropriate personnel. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Documented conversations with customers to track requests, problems and solutions. Responded to customer concerns and issues by problem solving Fielded customer complaints and queries, fast-tracking them for problem resolution. Entered data into spreadsheets, documents and databases, maintaining accuracy input Identified and corrected data entry errors to prevent duplication across systems. Reduced physical document by scanning and eliminating outdated records. Obtained scanned records and uploaded into company databases. Translated written documentation and notes into emails and other types of correspondence. Consulted with customers to determine best methods to resolve service and billing issues. Answered customer questions and addressed concerns and complaints Caregiver Premium Home Healthcare - Arlington, VA 12/2020 - 04/2021 Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces. Administered necessary medications as directed by care plan. Maintained clean and well-organized environment to promote patients happiness and safety Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics Assisted patients with daily personal hygiene such as bathing, dressing and grooming. Transported patients to and from medical, dental and personal care appointments. Registered Medical Assistant Falls Church Healthcare - Falls Church, VA 11/2016 - 03/2020 Scheduled appointments for patients via phone and in person. Checked patients vital signs such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Summary

Skills

Experience

Assisted physicians by preparing patients for procedures. Phlebotomy, Administering injections

Collecting blood cultures collections Hemoglobin & RH blood test Conducted In-House urine HCG

Collect and prepare specimens for proper shipping / packaging for lab pickup Prepared and cleaned treatment rooms for patients, Led patients to exam rooms, Checked patients vital signs Cleaning surfaces and restocking and maintained inventory Recorded and updated vaccination and product expiration logs and documentation for tracking purposes. Wrapped and Sterilized instruments in autoclave . Dispose of contaminated supplies in adherence to OSHA regulations.

Printed and filed examination data records according to HIPAA patient standards. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions. Medical Records, Medical Receptionist Vienna Family Medicine - Vienna, VA 08/2014 - 10/2016 Pleasantly, greeted patients, directed patients to sign-In log Scheduled and confirmed patient appointments

Pulled patient charts for upcoming appointments.

Scanned and faxed incoming documentation.

Data entry, Entered and updated patient information, including insurance, demographic and health history into system to keep all records up-to-date.

Obtained information by contacting appropriate personnel or patients. Wrote reports, emails, memoranda, letters and releases. Purged outdated files.

Took messages from patients and promptly relayed to appropriate staff. Scanned patients paper charts to EMR system, Consolidated diverse medical records. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Set up appointments for physician visits and procedures using calendar software. Maintained complete confidentiality in accordance with organization and legal requirements. Receptionist / Assistant Masonry Specialists - Winchester, VA 06/2009 - 07/2014 Answered and scheduled appointments

Composing and typing project Correspondence invoices, estimate, job proposals Clerical duties, faxing, filing

Handled companies job advertising in local newspapers or via website Accurately created and tracked Time & Material documents used for subcontractors to bill for work performed in addition to original contract.

Scheduled all material delivery

Thompson Institute Chambersburg, PA 06/2000

High School Diploma

Sanz School Falls Church, VA 06/2006

Registered Medical Assistant : Medical Assisting

National CPR Foundation 09/2020

CPR / AED Certification

Education and Training

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