Peter Brammah

**** ****** **** *** **

Mabelvale, AR 72103

adxsqc@r.postjobfree.com

501-***-****

US Citizen

WORK EXPERIENCE

Bailey & Thompson Tax & Accounting

November 2019 to Present

Receptionist & Personal Assistant to 3 CPA’s

Maintaining the office throughout the building

Answering the phones, Maintaining all calendars for 3 in house CPAs and 1 external

Ensuring client info is updated on every visit or call.

Greeting all customers and continuing a professional attitude.

Uber Lyft Driver

June 2019 to November 2019.

Daily picking up and transporting of clients as well as food.

Customer service

WEHCO Video

Sales Floor Lead at a Call Center

March 2016 to June 2019

Work with the 3 management teams to cover the whole floor.

Motivate, Train, Monitor & Fix Issues of the Customer Service Reps

Handle customer queries, Bill Pays, Order

Resolved all outstanding issues that occurred in a timely manner.

Oversaw the invoicing of orders upon installation of services.

Work in the Business and Phone Team so it is within my duties to process all orders.

Wal-Mart

October 2012 to February 2016

Assistant Manager, Front End Z, Personnel/Support Manager and Accountant

Helping to make sure the business was efficiently run. That the staff were taken care of and to manage the day to day business, helping promote fantastic customer service so that the customer would want to return

I ensure that all freight is received and unloaded in an expeditious manner and that the stock is furloughed to the sales floor and arranged appropriately.

Ensuring that point of sale was managed and clear so that the customer can make their purchase quickly.

I managed the stores' personnel by hiring and promoting, running the new hire training classes and ensuring that personnel received the correct pay and benefits they were entitled.

Karelcad Ltd & Phoenx PLM

May 2010 to March 2012

Sales Response Coordinator

I managed a team of 5 people that saw the day-to-day keying of orders; this included the processing of each order through the vendor directly or through the distribution channel.

Dealt directly with the vendor Autodesk on a daily basis.

I also maintained the companies' communication between the vendor as well as the distribution channel.

Resolved all outstanding issues that occurred in a timely manner.

Managed the information flow between sales and customer service.

Organized and maintained the quick delivery of the products to the customer.

Organized the restructuring of the way orders were processed, to enable a quicker turnaround time.

Worked closely with the sales team in keeping an open channel to keep the customer informed of their order or any issues that may have arisen.

Learned the new procedures and policies of a new vendor Siemens when the sister company was created and then implemented the training to my fellow associates of this vendor.

Helped the design and structure of processing of orders when Karelcad NZ was created.

Express Data

April 2008 to May 2010

Order Response Coordinator and Sales Coordinator

Team leader of a team of 11 that worked the order resolution between licensing vendors and re-sellers when missing information was needed for the processing of orders.

Worked closely with such as vendors Microsoft, Symantec, Autodesk, Cisco, Adobe, IBM and many more.

Worked closely with the order entry team to complete orders and then with the processing team to have orders placed on the vendor.

Worked with the sales team to ensure delivery of the client's product was delivered in acceptable time.

I handled customer complaints and resolved them in extremely quick time.

Oversaw the invoicing of orders upon completion of delivered product.

Accepted orders from clients in a new position of Sales Coordinator and then worked with the processing teams and order resolution teams to complete all orders.

Present during regular weekly meeting between the Sales Account Manager that I supported and the clients.

Maintaining daily KPI's and ensuring others within my team were also able to meet theirs Lead position where I helped.

Ingram Micro

January 2004 to April 2008

Managed a team of 16 people that handled licensing vendors.

I managed a Microsoft Licensing team consisting of 12 people all of whom worked out of Singapore, this outlet received orders numbering 1000-1100 a month and also processed 800-900 calls from clients who wished their purchases to be expedited as well as wanting additional information on products & turnaround times. This team also reordered and replaced lost or misplaced licenses by the clients.

I conversed daily, to resolve issues with all our state offices Australia wide and assisted them with all types of issues ranging from technical support to customer related issues.

I personally maintained the customer service via email or phone for the company Australia wide as well as Papua New Guinea, Fiji and other Pacific Islands.

I handled issues quickly to resolve customer complaints, concerns and queries in person, over the phone or on email.

I maintained quality control on my own in monthly training meetings that involved adjustments required with my quality customer service skills. On a daily basis, I monitored my teams' performance and ensured my KPI's were being met and adjusted the work requirements to suit where needed.

I oversaw invoicing, obtained account payments, and processed the payments for orders.

I also ensured that all customers were dealt with in a courteous manner to ensure return business.

Office Assistant

Liverpool City council - January 2002 to January 2004

Recreation Officer

Villawood Aged Care Facility - January 2000 to January 2002

Security Guard

ADT Security - August 1993 to January 2000

Worked for companies such as Group 4 Securitas, ADT Security, Evans Security Services, Black Tie Protection and Webster's Security Services.

Development Courses

BEST Training Communication – 2005

Business Administration Certificate II – 2002

Computer Experience

Used programs such as Adonis, Masterpak, MYOB and Quicken all on a Windows operation system. Also have used Excel, Word and Outlook.

EDUCATION

Certificate II in Business Administration

Macquarie Fields TAFE - Macquarie Fields NSW 2003 to 2004

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