Service Representative Data Entry
Resume:
Leana
Huber
**********@*****.***
Ventura, CA
Highly organized, multi-tasking Customer Service Representative specializing in verified Data Entry with +2 years’ experience. Adept at responding to customers and resolving problems using award-winning written and oral communication. Experienced in industry relevant software and Microsoft Office Suite.
EDUCATION
University of San Diego 2000 - 2003 Bachelor of Arts, Psychology (In progress, not currently enrolled) GPA 3.6
ADDITIONAL SKILLS
• Type 50+ WPM with accuracy
• Intermediate Spanish speaker
• Proficient in Microsoft Office Suite
• Thrives while multi-tasking
• Effective problem solver
PROFESSIONAL EXPERIENCE
In-Home Support Services, Ventura, CA
Caregiver November 2019 – January 2022
• Transport client to appointments
• Handle meal planning, preparation and feeding
• Properly manage household needs and house keeping
• Assist client with scheduling and taking medication
• Provide assistance with personal care and showering
• Assist with daily activities to help client stay independent and in their own home
Hill at Harvard, Camarillo, CA
Real Estate Manager August 2017 - March 2019
• Managed busy office, set agent’s schedule
• Project manager for remodels
• Managed rentals and filled vacancies
• Prepared documents including rental agreements and notices
• Collected rents
Alert Communications, Camarillo, CA
Customer Service/Legal Intake Specialist August 2016 - August 2017
• Managed an average of 60 inbound/outbound daily customer calls using Startel software & making live transfers when appropriate
• Consistently scored 100% on monthly Quality Assurance reviews
• Consistently met and exceeded monthly performance expectations receiving "Stellar Stats" recognition
• Received "Stellar Call" recognition which was implemented into training for new hires
Rutter Riesman & Associates (Debt Collection), Camarillo, CA
Receptionist/Office Manager June 2015 – August 2016
• Answered multiple phone lines routing calls appropriately & resolved challenging customer concerns
• Utilized Collect! (debt collection software) to create and maintain client files, recording payment activity; results yielded company revenue boost
• Gained an understanding of Fair Debt Collection practices in California
• Cleared a backlog of over +100 incomplete client files by conducting internet research and supplying missing data needed to locate debtors and recover past due balances
• Worked both independently and as a team under direction of department supervisor as needed to fulfill daily business operations
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