Sherry Barkwell

Professional Summary

Organized and dedicated with proven record of accomplishment of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Work History

Arise Virtual Solutions – Customer Service Representative (remote) 01/2021- 12/2022

• Helping motorist find assistance for their car troubles

• Deescalating upset motorist when service does not arrive on time

• Helping service providers with invoice issue, or contacting customer

• Accepting calls and making calls to find help customer and find service for them quickly as possible

• Accepting up to five chats at a time to aid service provider and customer

• Chat representative helping to calm motorist, help them with their current status and help service provider adjust invoicing and add-on to their invoice

• Updating the job details, helping travelers with locations, if they were not sure, helping to locate nearest repair centers for the customers and assisting anyway I can to ease their urgent moments Vinyl Decal Gal, LLC - Owner, Operator

08/2012 - Current

• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

• Website designs with multiple social networks and various platforms to create designs, market and promote products.

• Maintained records related to sales, returns and inventory availability.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

• Input income and expense details into QuickBooks to track business finances and address variances.

adxspi@r.postjobfree.com

404-***-****

11 Lovell Rd, Temple Georgia 30179

Skills

• Microsoft Word, Excel, Publisher and

PowerPoint

• Web Design and Layout

• Customer/Client relations via chat,

phone, and email

• Inkscape Graphic Design

• Adobe Illustrator

• Event planning

• Lesson plans

• Marketing

• QuickBooks

• Social and group settings

• Conflict resolution techniques

• Organizational skills

Education

2016

West Georgia Technical College

Associate Degree: Early Childhood

Special Education

1996

Kennesaw State University

Business Management

• Working with customers to achieve their personalize creation for their products and promotions.

• Market and promote designs via website, email, text and phone.

• Maintained organized, presentable merchandise to drive continuous sales.

• Respond to customer requests for products, services and company information.

Senior Benefits Connection, LLC – Insurance Agent

08/2019- Current

• Assisting with the elderly and disable for Medicare sign up.

• Oversee the plans they are in and make sure it was the plan right for them.

• Maintained records related to sales, returns on google docs and spreadsheet.

• Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations.

• Selling extra benefits available to the client

• Tracking mile, and vehicle maintenance, and traveling expenses

• Market and promote via text, mail, phone and in person

• Professional calls in and out bound daily communicating and selling the need of the client through the phone.

• Respond to customer requests services and company information. Douglas County School System - Special Education Paraprofessional 01/2018 – 08/2019

• Collaborated with teacher to create customized classroom environment that was integral to students' needs

• Responsible for daily communication with special needs lead teachers.

• Organizing files for special education department.

• Maintained positive attitude and affirmatively communicated with each student.

• Certified in de-escalation and calming techniques

• Worked with autism student in his or her home using tailored behavioral plan.

• Alerted instructor to student behavior or issues that needed to be addressed.

• Teaching and testing special education students in all elementary grade levels.

• Recording data on each special need student’s progression.

• Supply student support through special accommodations, extra assistance, and assessments.

Villa Rica First Baptist Church - Preschool Teacher 09/2005 - 01/2017

• Responsible for managing children in a classroom and playground setting.

• Organizing lesson plans and daily events.

• Working and communicating with parents daily, if needed.

• Overseeing the safety of all children while in my care.

• Special Event planning for our classroom on and off campus

• Successful putting together performances for all two-year-old classes Arise Virtual Solutions LLC - Customer Service Representative (remote) Atlanta, GA

12/2013 - 05/2014

• Answered customer telephone calls promptly and in proper manner.

• Provided primary customer support to customers in fast-paced environment.

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responsible for managing customer phone calls

• Helping customers with computer issues and tax questions from Turbo Tax software

• Working and communicating with customers via phone and chat

• Overseeing the customers personal information and updating their file record

• Verbal and Computer Chat with customers and Tier 2 to problem solve and resolve customers questions

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