Michael D. Miller

**** ***** ******** *****

Winston-Salem, NC 27104

336-***-**** • adxsoz@r.postjobfree.com

Summary

Sales and marketing professional with strong project management and meeting facilitation experience in both the corporate and non-profit sectors. Exceptional ability to manage multiple projects and tasks in a high pressure, time sensitive environment.

Experience

Associate Product Manager, Lowes Home Improvement, Winston-Salem, NC 2022 – Present

I am an Associate Product Manager for the Lowes Contact Center. I support the planning process by developing requirements documents (user stories with acceptance criteria, use cases) for product features; providing input into to the design of the user experience; and determining release goals, prioritization, implementation, and iteration plans for product features

Provides recommendations and insight to support the process of defining the product and identifying gaps and customer needs by creating vision, strategy and requirements documents for a feature or set of features

Supports product launch by working with relevant stakeholders to develop launch and go-to-market plans for product features, identifying issues and blockers that may delay the launch or impede the success of a feature, and communicating any concerns to leadership

Attends all business reviews, supplying product/feature results as necessary; provides input into business cases when new products/features are being developed

Leads a team of developers and forms strong relationships with stakeholders through collaborative meetings and planning sessions.

Retail Team Leader, Truist Bank, Winston-Salem, NC 2017 – 2021

I am the team leader for a retail sales team focused on discovering ways to help our clients achieve their financial goals by leveraging the products and services Truist provides through consultative conversations and customized solutions

Responsible for building long term relationships with personal and small business clients; recommending products and services through a consultative approach via in-person, email or telephone to match their financial goals.

Lead team of four in updates of all merger related digital touch points, including training, implementation and updates of both client and associate software for the new company. Acted as the focal point between corporate communication merger role outs and implementation at the branch level.

Responsible for gathering client feedback data through our ‘Voice of the Client’ client feedback tool and reporting the results to the team, including the development of key areas of improvement.

Work with Area Operations consultants and Market Leaders for staffing needs to include goal setting, performance reviews, and ratings.

Financial Consultant, PNC Bank, Winston-Salem, NC, 2014 – 2017

I was responsible for opening and closing of Checking, Savings, loans, and investment accounts to drive revenue for the bank.

I worked to understand clients needs through a consultative approach, asking questions specific to the clients needs to create a customized financial solution for each client.

Responsible for developing and participating in public speaking events to promote the bank throughout the community through various out reach programs at local high schools and universities.

Worked cross-functionally with other departments to provide a wide portfolio of financial solutions for clients.

Membership and Marketing Specialist, YMCA, Winston-Salem, NC, 2006 – 2014

I was the member of key staff involved in day-to-day operations of the facility.

Member of key branch staff involved with day-to-day operations of facility. Responsibilities included branch event organization, member engagement, social media marketing, and fundraising for the Annual Giving Campaign.

Developed marketing campaigns for branch exposure utilizing Facebook, in-house video marketing (through various media outlets located throughout the branch, and event photography. Campaigns included: Living Our Cause Video Short Movie, New Member Personal Training Video, Ladies Night Out and the monthly member newsletter, which reached over 7500 members monthly.

Designed and constructed the Robinhood Road YMCA Community Garden.

oResponsible for the recruitment and coordination of volunteers to work and manage the garden.

oDeveloped children’s educational strategies for implementation in the garden.

oManaged and lead garden committee meetings for scheduling, maintenance and harvesting.

Business Development Manager, Wellness Proposals/InfiniteWellnessSolutions.com, Winston-Salem, NC, 2012 – 2013

I created and managed clients for our company to clients in the wellness and health-related industry. I identified new business opportunities in targeted vertical markets through key word search optimization and website development to exceed sales goals by 40 percent.

Developed insurance broker wellness program and expanded marketing and partnership services with existing corporate wellness companies while developing relationships with prospective clients.

Designed marketing and sales campaigns via social media and traditional channels to expand brand awareness as well as maximize revenue and market potential.

Engaged both existing and new clients through online sales and marketing presentations.

Account Specialist, Tim-Bar Packaging and Display, Winston-Salem, NC, 2003 – 2006

My role was to be the key project manager for multi-million-dollar client projects through major retail client sales campaigns including Back to School, Holiday and other limited-time promotion campaigns.

Grew Point-of-Purchase and Point-of-Sale Display business for Fortune 500 account 63% over a two-year period to major retail markets by client development, supply chain efficiency and on-time delivery of goods and services.

These projects included working directly with client’s marketing department, client logistics department, in-house graphic and structural design, coordination with manufacturing production scheduling and project post-mortem meetings for improvement opportunities through both on-site and remote project management support.

Sales Associate, Bellsouth, Charlotte, NC, 2002 – 2003

My job at Bellsouth was to analyze, identify and present telecommunication solutions to business clients. I achieved the top 5% of sales in the organization (800+ Sales Associates) in less than one year.

Interacted cross-functionally with Advertising, Engineering, Internet Support, and Field Technicians to achieve issue resolution for customer orders.

Worked on a special project where I was part of a committee that worked to create a more user friendly associate interface for both sales and client account maintenance through end user feedback data collection as well as usability testing.

Sales Executive, Choice One Communications, Buffalo, NY, 2000 – 2001

My position at Choice One Communication consisted of developing Internet marketing strategies with clients for increased website traffic through customer and competitor analysis. I would gather information from the client, and based on their requirement

Based on client interviews and needs analysis, I created and presented sales proposals that included site development plans, search engine optimization and website functionality and worked with the website development team

Key Competencies

Natural relationship builder

Experience working with diverse clientele

Exceptional written and oral communication skills

Outstanding interpersonal, presentation, organizational and leadership skills

In-House and External Marketing

Management of multiple, high value accounts

Ability to work independently and on cross-functional teams

Experienced with Microsoft Word, Excel, Powerpoint, Outlook, Web-Ex and Skype

Education

East Carolina University, Greenville, NC: 1996, Bachelor of Science in Communications

References Available Upon Request

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