Lakresha Ellison

Responsible Motivated Hardworking

Phoenix, AZ

adxsoi@r.postjobfree.com

602-***-****

To obtain a position in a customer services field with room for advancement were I can utilize my excellent customer service skills. Dedicated, quality focused customer service professional offering strong qualifications in the customer service field. Answering high volume phone calls, problem solving, Excellent sound judgment and decision making skills. Detail-oriented worker with proven communication skills with the ability to facilitate multiple task while providing outstanding customer service.

Willing to relocate to: Phoenix, AZ - South Phoenix, AZ - Phoenix, AZ Authorized to work in the US for any employer

Work Experience

Customer Care Specialist

Super - San Francisco, CA

January 2021 to June 2021

Took inbound and outbound calls regarding home insurance claims. Assisted customers with filing claims. Verified accounts insure updated on payments, collected co-payments. Reach out to title company insure subscription payment has either been made or sent varied payment amounts, date sent, as well as check number. Dispatched contractors to client for maintenance request. Respond to online email inquiries to resolve clients emergency request.

Customer Service Representative

Professional Alternatives(TEMP AGENCY)/McKesson - Phoenix, AZ September 2020 to January 2021

Calling vendors such as BCBS, Medicaid, Medicare to verify benefits on behalf of the Provider as well as client using excellent sound and judgement while verifying eligibility of benefits . Contacting verification department to verify eligibility for client to receive eye injections. Data entry, filing, faxing. Answering email chats, while sending emails via outlook, communication with coordinators via google chat. Internet searching for data and confirming data.

Customer Service Representative

Aerotek temp agency/Consumer Cellular - Tempe, AZ

March 2020 to September 2020

Answering high volume calls working with periodontally senior customers averaging 100+ calls a day. ACW average 7 seconds per call. Solving customers technical problems with ther cell phones. Light sales home equipment as well as Cellular services. Activation, transfer of services one carrier to another. Providing outstanding customer service on each call scoring excellent on each customer survey.

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Worked in the inbound call center

• Responsible for troubleshooting applications

• Collected and documented orders

• Assisted customers via live chat

• Managed customer accounts

Customer Service Representative

Aerotek(Temp agency) Solera - Phoenix, AZ

May 2019 to April 2020

May 2019 to February 2020

Answering high volume calls, Making out bound calls to follow up with members and enrolling. members. Providing knowledge to members regarding program. Data entry. Solving members problems online chats.

Solera Health

Solera Health is committed to changing lives by guiding people to better health in their communities. The company serves as an integrated benefit network that connects patients, payers and physicians with community organizations and digital therapeutics providers, simply and securely. Customer Service

Phoenix Arizona

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Processed orders, exchanges, refunds and customer transactions

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

Data Entry/Customer Service/Enrollment

Public Consulting Group - Phoenix, AZ

September 2011 to August 2018

is a financial management service (FMS) that is dedicated to assisting state, county and local public agencies to implement a participant-directed service model. Established May 27, 1999 PPL operates programs that serve more then 60,000 participants in 23 states Customer services

7776 South Point Parkway Phoenix Arizona

September 2011 to August 2018

1. Answering high volume calls, problem solving, data entry, submitting payroll, educating employees and clients with the program, assisting with paper work, assisting with online timesheets. 2. Handled emails, inbound calls, and outbound calls 3. Enrollment

4. Assisting employers with running CBC, FBI Clearance records, CRC 5. Assisting employee's with filling out application 6. Troubleshooting online accounts

7. Employment verification

8. Faxing, filling

9. Payroll verification

Caregiver

Tungland Corporation - Phoenix, AZ

April 2006 to September 2011

Providing wide range of personal assistance, administer motion exercises, set up and give treatments, apply ace bandages, administer medications, change simple and sterile dressings, observing, maintain fall risk and ensure patient safety, cooking, cleaning, data entry, filing. Tungland

Tungland services offer supports services for children, adults, adolescents and elders ranging from residential community-base services, day treatment programs, in home respite, habilitation and attendant care.

• Caregiver for 4 residents

• First aid certified

• Provided compassionate daily care

• Assisted residents, patients and clients with everyday tasks, such as shopping, cleaning, exercising and meal preparation

• Monitored daily health

• Took blood pressure readings

• Monitored resident, patient and client medication plans

• Prepared nutritious meals for clients, patients and residents

• Arranged for delivery of all supplies requested by residents, clients and patients Customer Service Sales

Princton resorts - Phoenix, AZ

July 2001 to March 2006

Customer service sales representative duties included calling leads, overcoming objections, selling incentive packages.

Princeton Resorts Group

Princeton Resorts Group is a vacation ownership resort and real estate developer, consultancy, and holding company and is recognized leader in the development, marketing, sales, and management of Vacation ownership

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Resolved payment and order disputes

• Answered phone and assisted customers with changes

• Provided assistance to clients

• Confirmed payments, refunds, etc.

• Provided excellent technical support

Customer Service Representative

Vangent Medicaid/Vangent FASFA - Peoria, AZ

January 2000 to July 2001

• Vangent

Vangent, inc is a global provider of consulting, system integration, human capital management, and business process services to the U.S federal and international governments, higher education institutions, and corporations.

• Vangent Medicare/Medicaid Providing excellent customer service for clients including Medicare and Medicaid services,

Answering high volume calls mainly elderly customers calling in to get information about different health care plans such as AARP, BCBS, Medicare (All letters with Medicare and supplement insurance) Providing knowledge of Medicare plans and supplement plans. providing basic info assisting with online access to accounts and websites, enrolling clients in to prescription drug plans, excellence patients excellent verbal skills as well as data entry, proficient listening skills.

• Vangent FAFSA

Assisting students with filling out their FAFSA Application providing detail info regarding the FAFSA application as well as deadlines for the benefits year and enrollment period.

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Handled emails, inbound calls, and outbound calls

• Interacted with customers through live chat

• Assisted customers with questions

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Performed data entry for orders and customer information Education

Associate in Science

Phoenix College - Phoenix, AZ

August 2014 to Present

License in Cosmetology

Phoenix, AZ

August 2004 to August 2005

Diploma in Diploma

Career Success High School - Copper Square - Phoenix, AZ April 2003 to June 2004

Skills

• Customer Service (10+ years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• Call Center (10+ years)

• CSR (10+ years)

• Customer Support (9 years)

• Microsoft Office (10+ years)

• Excel (10+ years)

• 10-Key (10+ years)

• Clerical Experience (10+ years)

• Warehouse Experience (2 years)

• Receptionist (5 years)

• Bilingual

• Administrative Assistant (10+ years)

• Front Desk (4 years)

• Personal Assistant Experience

• Hair Styling

• PeopleSoft

• Microsoft Outlook

• Data Entry

• Typing

• Microsoft Excel

• Computer Literacy

• Microsoft Word

• Microsoft Powerpoint

• Live Chat

• Performance Management

• Change Management

• Benefits Administration

• Employee Orientation

• Recruiting

• Human Resources Management

• Financial Management

• Human Resources

• Payroll

• Interviewing

• Talent Acquisition

• Salesforce

• SaaS

• CRM software

• QuickBooks

• Property management

• Microsoft Office (10+ years)

• 10-Key (10+ years)

• 10 Key Calculator (10+ years)

• Power BI (2 years)

• Powerpoint (10+ years)

• Internet Research (10+ years)

• Oral Communication (10+ years)

• Caregiving (10+ years)

• Time Management (10+ years)

• Troubleshooting (10+ years)

• Teaching Experience (10+ years)

• Technical Support (10+ years)

• Technical Communication (10+ years)

• Negotiation

• Strategic Planning

• Office Management

• Microsoft SharePoint

• Workers' Compensation

• Documentation review

• English

• Phone etiquette

• Computer Networking

• Restaurant experience

• Hospitality

• Leadership

• Social media management

• Social media management (3 years)

• Leadership (10+ years)

• Quality control

• Analysis skills

• Windows

• Process improvement

• Lexis-Nexis

• Supervising experience

• E-commerce

Awards

outstanding customer service rep of the month

July 2019

Assessments

Customer Focus & Orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Familiar

March 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Customer Service — Expert

April 2020

Identifying and resolving common customer issues

Full results: Expert

Sales: Influence & Negotiation — Familiar

March 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Composing & Sorting Email — Completed

June 2020

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Completed

Attention to Detail — Completed

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Service Fit — Proficient

June 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Work motivation — Highly Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Expert

October 2020

Tendency to be dependable and come to work

Full results: Expert

Data entry: Accuracy — Highly Proficient

January 2021

Entering data quickly and accurately

Full results: Highly Proficient

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Type 45 Wpm, fast learner, dedicated, responsible, team player, organized as well as a hard-worker. Attention to detail, active listening skills, excellent verbal and written skills.

Contact this candidate