ANNE M. MANCUSO

* **** *****; Hercules, CA ***** adxsnz@r.postjobfree.com 310-***-****

EDUCATION: Graduated UCLA (graduated with High Honors) June of 1999; BA History

PROFESSIONAL EXPERIENCE:

CVS PHARMACY Huntington Beach, CA (7-2022 to 11-2022)

Cashier (graveyard shift)

Trained and worked as a customer service representative and cashier during the shift. Assisted patrons/customers find various items including over-the-counter pharmaceutical and grocery items. Stocked and straightened shelves. Additionally, we employees had to closely watch for potential shoplifters.

USPS – HUNTINGTON BEACH STATION(S) Huntington Beach, CA (7-2020 to 6-2022)

City Letter Carrier

Trained and initially worked as a City Carrier Assistant. Promoted to City Letter Carrier in 2022. Started at the North Grand Station then was transferred to HB Station(s).

Mainly delivered mail via park and loop (parked LLV truck and delivered mail on foot). Had to complete a route or part of a route (swing) in the assigned allotted time.

Responsible for delivering parcels and certified mail/parcels as well.

COFFMAN SPECIALTIES, INC. San Diego, CA (4-2015 to 3-2016)

Administrative Assistant

Worked with/assisted the main Senior Project Manager on several Construction Projects on-site at LAWA (LAX). Performed duties as a Documentation Control person, Office Manager and as a right-hand person to the Senior Project Manager (Lew Morris). The following is a summarization of these responsibilities:

Documentation Control:

oInput into Prolog various RFIs, Submittals and Quality Control Reports.

oEnsured all necessary documents and correspondence including Submittals, RFIs, Transmittals and such, were filed properly, via electronically, into the company’s server and made readily available to on-site staff.

Administrative Assistant

oSupported Senior Project Manager by completing various administrative tasks such as creating and proof-reading all correspondence before sending them off in a timely manner, recorded meeting minutes, and photo-copied various documentation used in meetings.

oSupported on-site staff in various tasks such ensuring that new hires received/ completed the new hire paperwork which I sent via scan/email and hard copy to the SD Corporate office; upon the request from the Superintendent, I reached out to the unions to recruit new field personal and ensured it was completed right away.

oCreated various excel sheets exacting specific data to fit the need, especially those requested by the Project Manager and the Superintendent.

Office Manager

oTook care of gathering the office supply requests from CSI and LAWA and obtaining the necessary supplies from the local Staples; this included, not only regular office supplies, but food-related products because we are/were all housed in trailers.

oTook care of all maintenance issues with the trailers – coordinated the repairs with the vendors to ensure timely completion

oTook care of the office copiers – both CSI and LAWA’s – supplies and repairs; trouble-shot the copier troubles and gave assistance to staff members using the copier.

oInvolved in physically moving the staff from one on-site location to another LAWA on-site location.

oResponsible for the invoices for all CSI-related LAWA projects. By utilizing Excel Spreadsheets, I accurately tracked incoming and outgoing invoices, ensured the invoices were coded and approved, including those invoices assigned to me. I reviewed the invoices to eradicate over-charging issues.

o Responsible for (1) sending a list weekly of all those who wanted their paychecks sent to LAWA/LAX (direct deposit not implemented) and (2) ensuring that the checks arrived and handed out appropriately. Performed trouble-shooting when necessary.

GELSON’S MARKETS Encino, CA (2-2006 to 3-2013)

Administrative and Facilities Coordinator

Worked with/assisted the Senior Director of Construction/Design and Maintenance Department. The bulk of my responsibilities included various administrative duties and providing assistance to all of the Gelson’s Markets. Daily work duties included:

Implemented/monitored all repairs and/or service calls for all the Gelson’s 18 stores. Maintained continual communications between the appropriate store personnel + store management regarding all repairs and services calls to ensure proper completion.

Researched/gathered competitive quotes for replacement/new small and large equipment for all of the various depts. in Gelson’s 18 Stores

Coordinated with both the Gelson’s store staff and service vendors to install both large and small equipment including all related electrical, gas, and plumbing issues

Researched and prepared capital expenditures (CARs) relating to the replacement of equipment and large repair jobs

Created/maintained the department’s retention, capital expenditures (CAR) and fixed asset files

Screened department’s phone calls and alerted the Security Department of fraudulent phone calls

Reviewed/approved the department’s invoices for accuracy (ensured labor charges were accurate and work was completed to our satisfaction). Input invoice information in company Assess/Account Payable program; researched and many times found questionable invoices due to inaccurate billing or double-billing.

Collected and opened various incoming correspondence and mail on a daily basis and dealt with accordingly.

Created Excel spreadsheets for department projects including pending contract proposals.

Helped provide various presentation materials for departmental presentations.

Created/proof-read Word memorandums for internal/external correspondence.

Ordered office supplies for the department. Ensured they were received and given to the appropriate personnel.

CAREER QUEST Los Angeles, CA (7-2004 to2-2006)

Executive Assistant

Provided assistance and worked with the CEO and Owner. Responsibilities included screening all office incoming phone calls, filing, copying, managing calendar, creating correspondence, ordering company supplies, and processing mail (including Fed Ex shipping). Additional daily work duties included:

Worked with various vendors regarding advertisement (i.e., SBC and Verizon Yellow Pages, Daily News and other periodicals)

Directly worked with recruiting staff; spend hours searching various resources for candidates and interviewed these candidates for various positions

Researched and cold- called potential clients; set up and attended sales appointments

Interacted with/maintained current clientele relationships

Assisted Accounting with mailing out/filing invoices/billing

Created/maintained several status monthly excel reports – kept track of operating costs

Cleaned up and put into retention over 10 years of company-wide files and paperwork

Supervised an additional assistant

06-2002 to 6/2004: Temporary Administrative/Tutoring Employment (while looking for permanent employment)

Worked as a tutor teaching young people with learning disabilities (individually and ages 7-9) with Math and Reading. Typically, traveled and tutored in the students’ home.

Worked temporary jobs offered by the temp agencies.

SELECT PERSONNEL SERVICES Los Angeles, CA (6-99 to 5-2002)

Executive Assistant

Provided assistance and worked with Executive Sales Manager for the Western Region. Responsibilities included screening phone calls, filing, copying, managing calendar, creating/proofreading correspondence/reports, setting up sales meetings and conferences, ordering office supplies, and processing mail (including DHL shipping). Additional daily work duties included:

Performed as a liaison between Executive Sales Manager and 62 branch offices, corporate office and clients

Monitored and documented activities of recruiters and current clients

Supervised additional assistant

Assisted with producing marketing materials, proposals and presentations using Microsoft Office Products

Assisted in telemarketing/cold calling, researching new leads

08-1997 to 6-1999: Attended UCLA full-time.

UNION BANK OF CALIFORNIA San Francisco, CA (5-87 to 7-97)

Administrative Assistant I –Credit Regulatory Compliance Department

Began as a teller and promoted to branch utility clerk in Banking Operations. Experience included performing teller, merchant and wire transfer transactions as well as completing various accounting and bookkeeping tasks.

Promoted three times during tenure and concluded ten-year term as an administrative assistant for the EVP/Manager and staff members of Credit Regulatory Compliance Department (Risk Management). Responsibilities included answering telephones, creating/editing/proof-reading Word correspondence, ordering office supplies, filing, copying, processing payroll, setting up travel arrangements, managing Outlook calendars and billing/account payable, and processing/distributing mass mailing to 150 branches. Additional work duties included:

Re-organized forty years of stored branch bank records to avoid a fire hazard penalty while in Banking Operations.

Assisted in processing customer’s levies in Banking Operations

Performed as a liaison between Credit Regulatory Compliance Department and the banking branches

Re-organized and maintained loan/mortgage files for the bi-yearly OCC audits

Created, proof-read and edited Word and Excel banking documentation used in both internal and external audits

Received award bonuses for coordinating Credit Regulatory Compliance department’s 1991 move and extensive spreadsheet reports for 1995 OCC audit.

COMPUTER SKILLS: Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook).

AFFILIATIONS: UCLA Alumni

REFERENCES: On request/separate cover

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