Debi Campbell

North Fort Myers, FL *****

adxsmn@r.postjobfree.com

+1-513-***-****

I have 20+ years experience in Customer Service and advanced to Senior Specialist. I trained new Specialists, those wanting to advance or improve their skill level and to those needing a refresher course to improve their performance scores.

Living customer service and developing my communication skills is who I am. I was taught manners. The emphasis on speaking and communication skills was part of our school system curriculum, insuring we were ready to meet the world in any role we chose. Excellent and efficient customer service experiences are the heartbeat of any successful business. Establishing a successful relationship with clients and vendors, depends on positive energy and excellent communication skills. This is essential for competing in today’s business world and what led me into sales and management positions.

The majority of clients I worked with in meetings and participated in group and individual conversations. This created a lasting relationship to establish with the clients and companies I represented.

Authorized to work in the US for any employer

Work Experience

Customer Returns Processor

Amazon Warehouse - Fort Myers, FL

November 2021 to December 2022

In processing returns I received pallets of returned merchandise. I was responsible for determining if item was salvageable by cleaning it or if it needed to be destroyed. Some items came in error to our location so I identified which ones and sent to other warehouse. Personal Shopper

Amazon - Mason, OH

March 2020 to October 2021

Personally shopped for Amazon clients, they used their app to order products. I received the order and any instructions they sent. I shopped in Whole Foods utilizing Amazon special iPhone listing the items I need to get.

Once I completed the shopping I packaged according to. Federal Standards. This prevented cross contamination. I received certification confirming I passed the Federal Food and Safety requirements through Amazon training to handle raw meats and produce before beginning my work as an Amazon Personal Shopper.

Trendsetter District Sales Manager

Avon Products Inc - New York, NY

September 1992 to April 2010

Responsible for developing District with goal of $1M in sales profit. This indicates Representatives increased their sales, thus their profit. If my Representatives succeeded, so did the District and so did I. Part of my duties were recruiting new Representatives daily. That involved approaching strangers and introducing them to Avon. Its a daunting task. I used my advanced communications skills while approaching and recruiting unknown individuals and it paid off. I was responsible for paying my seven assistants while still making sure they remain focused on their own Avon businesses while I also tracked my District’s expenses and submitted monthly District expense reports.

Avon rolled out new products quarterly. Incentives and cash bonuses were also awarded. I introduced Ultimate Gold skincare line to my Representatives along with District incentives that I came up with to give them incentive to move product. I would also award them personally at our bimonthly District sales meeting.

I urged them to move this product and advised them on different approaches they could take. I really wanted to earn the 24k gold necklace and cash bonus! When it was time to reveal the District Manager that had the highest sales profit from this product, it was me!

I was awarded a 24k gold necklace and $1000 cash!

It was a thrill when I told my Representatives that our District was number one in Divisional sales for Ultimate Gold Skincare products.

I was so proud of my Representatives.

It was their hard focused work making our sales soar. Their shining faces were the Ultimate reward! Senior Customer Service Specialist

Avon Products Inc. - Atlanta, GA

April 1995 to September 1998

Call center environment. Received Avon Representatives and District Sales Managers calls covering inquires on bills, product information, payments and applying credits and returns. Became a Representative myself so I could more effectively help the concerns with unusual bills of lading or miscellaneous Avon information, better preparing me to serve well in my role. Sales Service Specialist

Loxcreen Inc. - Lebanon, OH

September 1992 to April 1996

Education

Some college in Biology/Business

Wright State University-Main Campus - Dayton, OH

Skills

• Laboratory Experience

• Microscopy

• Microbiology

• Research

• Sales Management

• Anatomy Knowledge

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