Michelle Hale

Client Service Manager - SWISS POST SOLUTIONS

Bronx, NY 10459

adxsmh@r.postjobfree.com

+1-646-***-****

An Experienced Client Services Manager with over 10 years' experience in the operations field for a global outsourcing organization. Expert knowledge in the following lines of services: Mailroom, Reprographics, Messenger Center and Reception.

Work Experience

Client Service Manager

SWISS POST SOLUTIONS - New York, NY

September 2007 to April 2022

Simon & Schuster)

• Manage the workflow for 7 Client Service Associates for a global publishing firm.

• Run the mailroom operations including payroll, work flow at Simon and Schuster - major global publishing firm.

• Proficient with Paycom and ADP payroll software

• Train all new hires on the neo- post system, palm pilots, Pitney Bowes mail machines, UPS, copy projects, building procedures and best practices.

• Collect daily metrics for UPS, Maxx Mail, USPS, DHL, and FedEx to contribute to our monthly Client Volume Report.

Education

Nursing and Community Health Education

John Jay College of Criminal Justice

High school diploma or GED

Skills

• ADP (10+ years)

• METRICS (10+ years)

• PAYROLL (10+ years)

• UPS (10+ years)

• BOOKKEEPING (Less than 1 year)

• Relationship management

• Vendor Management

• Employee Orientation

• Account Management

• Customer Relationship Management

• Management

• Business Development

• Food service

Additional Information

KEY SKILLS

World-class Customer Service Vendor Management

Staff Development, Training, & Supervision Bookkeeping & Payroll Policies & Procedures Manuals Manage Productivity

Analyzing and Reporting Metrics Technical Proficiency UPS Worldship

SKILLS

Microsoft Excel, Microsoft Word, Neo-post. UPS World ship, Paycom, ADP, Fiery Command Work station, Cannon Image Press C7010 VP, Triumph - Ideal 4850-95 EP

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