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Customer Support Site Reliability

Location:
Eden Prairie, MN
Posted:
June 19, 2023

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Resume:

Edward A. Molnar Jr. MCS, MBA

952-***-**** adxsm9@r.postjobfree.com in/edwardmolnar

As an IT Executive, I leverage my expertise with complex systems, program management, enterprise architecture, database design, infrastructure, networking, security, OS internals programming, and team building to provide executive- level oversight to ensure successful strategic program integration, that business objectives are met, and promote profitable growth. Analyzes data thru the lens of the customer and needs of the business and understands inputs, outputs and root causes.

KEY EXPERTISE

Technology Leadership Strategic Planning Technical Program Management Product Management Program Delivery Project Management Project Lifecycle Management Gap Analysis Mentoring & Coaching Budgets Risk Analysis P&L Change Management Vendor Management Quality Assurance Planning Client Negotiations Best Practices & Technology Standards Risk Management Compliance Testing Analysis Capacity Planning Database Design Performance Planning Relationship Management SAFe Agile Risk Reduction Infrastructure Cross Functional Teams Product Delivery Analytical Skills Software Design Software Development Lifecycle Software Engineering System Design Software Testing SaaS DevOps Agile Development Software Architecture Business Acumen Executive Presentations Continuous Improvement Content Management Collaboration Skills Verbal & Written Communication Skills Root-cause Analysis Business Value Digital Services Emerging Technologies Strong Problem-solving Skills Continuous Integration and Continuous Development (CI/CD) Research Technical Documentation Process Flow Diagrams Regression Testing Automated Testing Integration Testing Security System Performance Architectural Design Creative Solutions Product Roadmap Strategic Direction IT Strategy Metrics – KPI’s CAREER HIGHLIGHTS

LEADERSHIP & TEAM DEVELOPMENT – Proven track record of building, leading, and motivating sizable cross-functional teams across multiple continents. Fosters and coaches an environment of teamwork and accountability by empowering staff to take ownership of processes through open dialog and collaboration.

INNOVATION & CHANGE MANAGEMENT – Accomplishments include executing a change management process that achieved the “least reported errors - ever” state, slashing data center relocation cost by $500k, and radically improving security with enhanced virtual technologies.

COST REDUCTION & REVENUE INCREASE – Reduced cost by up to 20% in mitigating resource investment through process streaming and, separately, increased revenue by creating operating system independent software, which enabled quicker product development, improved support time, and resulted in marketing products faster.

STRATEGIC IMPLEMENTATIONS – Extensive project oversight experience includes taking ownership of both infrastructure and large-scale security projects with combined budgets of $40M+. Successfully managed and executed an annual multi-million- dollar software development and support budgets for several operating systems. EDUCATION & PROFESSIONAL DEVELOPMENT

Doctor of Business Administration St. Leo University St. Leo, FL - Finish Thesis Only MBA - Masters in Business Administration St. Leo University St. Leo, FL - Graduated Master of Computer Science University of Minnesota Institute of Technology, Minneapolis, MN - Graduated Certifications: Scrum Master PMP Class - Project Management Institute Scrum Product Owner PROFESSIONAL EXPERIENCE

United Health Group - Optum Minnetonka, MN Feb 2022 - Current DIRECTOR SOFTWARE ENGINEERING Software Development Governance – Brought on board to define technology and operational strategy while overseeing administration, product and software development, budgeting, as well as overall support on multiple platforms (e.g. Cloud Technologies, Windows, and LINUX) with multimillion-dollar operating budgets; driving cost reduction and revenue gains. Oversees recruitment and training efforts for building sizable international cross-functional teams comprised of Software Engineering Leads, Software Engineers, and Support Staff.

Direct & Define Software Engineering Governance - provide development and overall business strategy structure alignment, architecting solutions while measuring performance against strategic goals. Define Software Engineering Governance policies and procedures, road mapping strategic goals, resulting in the platform being awarded High Trust Certification.

Received three Bravo Awards for leading the delivery of the Console application ahead of schedule for a high profile client and for performance excellence with valued delivery.

Optimize Operational Performance - Own and drive strategies to improve and deliver applications by introducing automation, continuous integration, and continuous delivery (CI/CD), into the stages of application development.

Design and Engineering – lead teams that included Enterprise Architects and UX designers to design scalable and high- performance applications - delivering high quality products and micro-services while maximizing the customer experience.

Talent Development – mentored and trained junior software engineers which resulted in performance scripts in the code that exceeded the governance standard.

Business Transformation - evolving processes into next technologies such as GitHub, which enables the automation of the build, test, and deployment pipeline while also developing the appropriate governance.

Oversee Scrum Teams – oversees healthy agile environment, ensuring proper user stories are created, that sprint planning and sprint grooming is completed, and user stories meet the sprint acceptance criteria.

Collaborate with Executives – leveraging influence to aid peer executives to embrace the Governance process which improves quality and performance of micro-products as well as developing frameworks which drives continuous improvement. Project Management Performance Strategic Planning Software Development Infrastructure Data Analytics Client Management

Service Level Agreements Operational Level Agreements Process Management Best Practices Technology Implementations Governance SME Front-end Development Back-end Development DevOps Site Reliability Engineering Written Communication

Implementation of Innovative Technologies Effective Change Control Procedures Post Implementation Reviews Innovative Quality Assurance Tactics Regulations & Standards ITIL Agile SAFe Agile ETL Azure Customer Support Customer Experience Mentoring Employees Project Estimation MS SQL Server Postgresql Kubernetes Docker ITSM Hasura Azure GraphQL Angular Azure SnowFlake Rally AHA

System Software Installation and Development Hastings, MN - San Antonio, TX Oct 2018 – Feb 2022 SR. DIRECTOR PROGRAM MANAGEMENT – PMO Software Development Infrastructure Security – Leveraged consulting expertise, establishing IT Infrastructure, Software Development, Networking, PMO, and Operations program and project management practices to focus on robust implementation and product delivery strategies. Provide technical expertise including: creating operation system code, and developing algorithms to enable real-time multitasking, multi-threading, and caching techniques. Fuels innovation for clients quickly resolve complex issues while improving project customer satisfaction and profitability.

Collaborate with C-Level Executives - understand the business needs, strategic goals, and vision, gathering requirements, and translating them into technical requirements.

Delivering Strategies – working with C-Level executives to develop strategies to solve complex problems whereby new technologies, such as virtualization and cloud technologies, can be used as a solution.

Development Team Oversight - understanding technical requirements and architecting those requirements into diagrams then defining function and non- functional requirements, features, and user stories for software engineers.

Scrum And Agile Environments - collaborate with project managers moving towards scrum and agile environments, instructing project managers how to work effectively within an agile environment. Project Management Performance Strategic Planning Software Development Infrastructure Data Analytics Client Management

Service Level Agreements Operational Level Agreements Process Management Best Practices Technology Implementations Governance SME Procurement DevOps Back-end Development NoSQL Site Engineering Written Communication Implementation of Innovative Technologies Effective Change Control Procedures Post Implementation Reviews Innovative Quality Assurance Tactics Regulations & Standards Technology Program Reviews Enterprise Business Data Mining ITIL LeSS Scrum Operational Oversight New Business Development Recover & Redundancy Planning Project Plans Technology Feasibility Studies Earned Value Management System Salesforce Workday SAFe Agile ETL AWS Customer Support Customer Experience Mentoring Employees Gantt Project Estimation CyberArk Rapid7 MS SQL Server VMware Kubernetes Docker uCMDB ITSM

SCCM AWS

CSI International Williamsport, OH Jul 2015 – Oct 2018 VP ENTERPRISE DEVELOPMENT & OPERATIONS - Directed the administration, product and software development, budgeting, and overall support for multiple platforms (e.g. z/OS, VSE, Windows, and LINUX) with multimillion dollar operating budgets, driving cost reduction and revenue gains. Oversaw all recruitment and training efforts for building cross-functional teams comprised of Solution Architects, Developers, and Support Staff. Ensured software and product development alignment. Provided operational guidance and decision making, including client/vendor negotiations, personnel and software budgeting, and recommendations for new technologies or procedures.

Grew Markets Share - Led networking effort, generating new contracts through marketing and sales efforts, which led to an increase in revenue by over 10%.

Enterprise Security - Managed setup within the products delivered to the clients to ensure access to resources available to specific users.

Leveraged Scrum & Agile Methodology - ensured development efforts line up with requirements. Allowed for easy release tracking, risk reduction, and safeguarded against additional or separate issues from potential initial fixes.

Development Time Reduction (20%) - Refined requirements resulting in a reduction of development time by breaking down and analyzing financials, which allowed a more exact cost estimate and clearer defined requirements.

Productivity Increase - Meticulous financial analyses fed robust strategic planning and project continuity. Ensured scope, clear schedule breakdown, and alignment of objectives to deliverables - drove efficient resources usage and increase in productivity.

Conducts Financial Analysis Aligns Deliverables to Objectives Drives Key Business Objectives SME Meticulous Analyses Implementation of Innovative Technologies Effective Change Control Procedures Post Implementation Reviews Innovative Quality Assurance Tactics Regulations & Standards Technology Program Reviews Operational Oversight New Business Development Enterprise Business Recover & Redundancy Planning Technology Feasibility Studies Procurement Written Communication Business Requirements Data Mining Salesforce IT Architecture Governance Business Analysis SAFe Agile Recruitment Enterprise Business DevOps Front-end Development Back-end Development NoSQL Site Reliability ITIL Earned Value Management System Customer Support Customer Experience Mentoring Employees ETL Gantt Project Estimation SELECT ADDITIONAL EXPERIENCE

Genesys Albany, NY

TECHNICAL CONSULTANT (Senior Program Manager) - Provided executive-level oversight of the Sandy Program: The Governor’s initiative to execute New York State’s Disaster Recovery Action Plan with a 1 Billion dollar budget. This included organizing the development and installation of critical software needed to facilitate the program, ensuring proper allocation of resources, and alignment of targets and results.

Undertook detailed program analysis to enhance infrastructure and technical design, mitigate risk, and boost control management processes.

Implement an agile environment – work with stakeholders, architects, developers, and business analysts to improve the delivery quality and timing using an agile technique. This improved development and implementation by 20%. NTT Data Latham, NY

SENIOR PROGRAM MANAGER - Managed both infrastructure and large-scale security projects with combined budgets of $40M. Worked for 2 VP’s under the CIO, and was responsible for defining best practices and leading 8 Project Managers in project planning, monitoring, controls, and execution. Challenged historical assumptions to provide innovative solutions to meet business objectives. Coached C-Level executives, full time project managers, and scrum masters to work in a team dynamic.

Enhanced Enterprise Network Security protocols by introducing improved virtual technologies such as Citrix, NetIQ, Novell Access Manager (NAM), Novell Identity Manager (NIM), Liquidware, ProfileUnity, and Stratusphere - which resulted in increased error prevention and an improvement in resource time.

Working directly with the CIO, the COO and the Chief Security officers – Understanding the business needs, gathering requirements, and translating those requirements into the business vision and technical terms to be implemented by the technical staff. Managing budgets and six project manager for software and infrastructure and two project managers for security.

Installing and configuring secure Enterprise Network communication systems – using wireless routers with firewalls, switches and extenders to configure wireless segmented networks. Routers, both at the provider level and at the client level are configured properly protecting against DDos attacks.

Working with the project managers moving towards a scrum and agile environment – teaching all 8 project managers how to work within an agile environment. This improved quality and productivity by 25%. This also kept executive management involved ensuring the end product was what they envisioned reducing rework by 30%. Healthcare Information Exchange New York Latham, NY SENIOR PROGRAM MANAGER - As an independent contractor, managed the development and systems on the Healthcare Xchange of New York (HIXNY). Organized effective user provisioning for entire configuration software (e.g. Siebel, Kofax, eGain, SQL), and multiple Oracle database environment.

Introduced improved test and implementation schedules that enhanced testing and migration path.

Facilitated communication with multiple statewide vendors to establish consistency and provided senior leadership a clear project strategy by authoring as well as executing milestone reports that enabled systematic analysis to assess course of action in deficiency areas.

3M Latham, NY

SENIOR PROGRAM MANAGER - Managed all aspects of $30 MM biometrics facial and fingerprint system that provides data collection and information processing to a state government agency. Used a wide degree of creativity, latitude, responsibility, and judgment to plan and accomplish goals; reporting to Executive VP. Managed 15 direct report employees, and multiple subcontractors with 130+ downstream employees including: systems engineers, system administrators, fingerprint examiners, help desk operators, project managers, and trainers.

Attained significant increase in uptime BY 15% through enhanced preventative maintenance procedures across all locations and increased customer satisfaction by implementing a new help desk reporting system and procedure.

Significantly Reduced migration errors by 20% initiating a restructuring and update of test system software and hardware.

Identified most lucrative algorithm to meet project objectives by performing Gap Analysis to attain statistics on performance versus potential performance.

Set up distributed systems allowing scalability to ensure the nodes on the network were not overloaded.

Coached Agile environment shift – With the development and implementation teams coached towards an agile environment ensured delivery with 20% more efficiency. Using both scrum sprints and agile approach. System Software Installation and Development Hastings, MN SENIOR PROGRAM MANAGER ARCHITECTURAL CONSULTANT - Managed both infrastructure and large-scale security projects, health care projects, and financial projects with budgets up to $20M. Responsibilities included defining best practices and leading 4 development teams in project planning, monitoring, controls, development, and execution. Select clients and project overviews include:

IBM Managed and delivered health care projects for Express Scripts running on multi-platform z/OS, CICS, DB2, and Linux, using the knowledge of PCI and HIPAA Privacy Acts and other IT Compliance Frameworks. HIPAA certified class. Improved operation efficiencies, reduced operation burdens, improved patient experience, reduced or eliminated formulary issues.

Truexcard Acting project manager and architect - oversaw VoIP, PBX system, database and server installation projects. CSI International, Williamsport, OH

DIRECTOR OF SOFTWARE DEVELOPMENT - Managed the administration, product and software development efforts, support efforts, and budgeting on the z/OS, VSE, and Linux systems. Oversaw all aspects contributing to the success of the division, such as sales, marketing, technical support and new product development using a scrum agile methodology. Responsible for hiring, developing, leading and motivating a team of solution architects, developers, and support staff. Provided P&L oversight and a

$15 million dollar budget.

Acting program manager / architect for operating systems software to design and implement fixes for assembler programs as well as provide training on Assembler, PL/I, MVS structures, and other IBM internals products.

Ensure the security products such as ACF2 and RACF protect resources from unauthorized use.

Developed using Assembler modifying IBM’s operating system, real time, multi-threading.

Developed using C and C++ TCP/IP Code.

TECHNICAL EXPERTISE

Software: FDA regulated medical devices, DO178B, MS Office, MS Project, Visio, Oracle, MySQL, NoSQL, UNIX, LINUX, CVN, SVN, LaTeX, Embedded Software, z/OS, VM, VSE, IMS, DB2, CICS, JES2, VTAM, HSSM, DL/1, HTML, ACF2, Top Secret, RACF, IPCS, HCD, SMS, DMS, HSM, FDR/ABR, SMP/E, Omegamon, Epilog, JIRA, J2EE, Citrix, ServiceNow, Phpmyadmin, VMware, SCCM, uCMDB, ITSM, Kubernetes, Docker, GraphQl, Angular, Hasura Languages: C, C++, JAVA, SAS, LISP, Assembler, PL/I, Basic, FORTRAN, APL, Clist, REXX, COBOL, ML, UML, Power Shell, PHP, Python, CUDA, SharePoint

Hardware: IBM Mainframes, HP Mainframes, Sensor Networks, MS Servers, Linux Servers Methodologies: PMBOK, Extreme, Agile, SAFe Agile, Scrum, Waterfall, Iterative, and a combination of these as needed.



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