KAMINI PATEL

*** *** ***** *** ****.***,Altamonte springs FL 32701

EMAIL : adxsld@r.postjobfree.com

MOBILE : 662-***-****, 662-***-****

OBJECTIVE

To obtain a position as a assistant manager or manager with a progressive company

EXPERIENCE

2023-Present - Radial(PUMA) Customer service executive handling customer calls and resolve

Customer queries and give them end to end resolution.

2013-2018 HDFC BANK RETAIL BRANCH BANKING BHOPAL Teller and Authorizer- Roles and Responsibility • Team Handling, Authorization, Processing of account opening forms, Branch audits, Custodian of cash, Debit cards pin and other deliverable, Reviewing various stocks register and reports.

2008-2013 HDFC BANK LTD INDORE Customer service processor and complaint officer -phonebanking • Handling retention of credit cards of all M.P. and C.G. • Managing inbound call service MIS, VDN data reports, cust id report of 48 agents for phonebanking and credit card desk on avaya system. • Handling customer complaint for phonebanking desk. Analysis of complaint and logging into CRM next and ensure end to end resolution given to customer. • Managed quality of all inbound calls, ensure best service provide to customer. • Handling correspondence of all M.P. and C.G. • Target achieved in xsell of personal loans,general insurrance and life insurance. • Won best performance award. EDUCATION

2005 D.A.V.V. University INDORE *M.A.(ENGLISH LITERATURE) *B.COM SOFTWARE SKILLS

• Communication tools • Social media • Spreadsheets • MS office PERSONAL PROFILE

Father’s Name :Late Shri Shanker Singh Chouhan

Nationality : Indian.

Language : English, Hindi

Date of birth : 22 October 1981. Sex : Female

Hobbies: Listening Music, Making friends, reading Books, learning new things. Attributes: Personal attributes include ability for complete dedication to a job... able to work independently or as a part of a team a competitive atmosphere & a chance to prove my worth. I hereby declare that all the above information is true to the best of my knowledge.

DATE : PLACE: (KAMINI PATEL)

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