Customer Service Event Coordinator
Resume:
Loretta Lynn Ramos
Phone 509-***-****
************@*****.***
Objective
A position in which my skills and work experience in Customer service, sales and leadership can be utilized to benefit the organization, while to continue toward updating my skills and further my occupation in an industry where I can make it a career. I am a highly motivated team player, have an organized work ethics and a hard working individual, who is looking to share my abilities. Employment
Contractor Inside Sales 2017-now
Marson and Marson
Wenatchee, WA 98801
Working with contractors doing residential construction bids.
Customer counters sales on engineered wood, lumber, drywall, Simpson, trim, siding, batt insulation, windows and doors
Ordering stock and special order materials thru allocated contracted vendors.
Maintaining inventory by auditing all incoming and outgoing materials thru weekly cycle Counts.
Processing and filing all receiving purchase orders into stock thru our companies Anzio
program
Processing contractor/customer orders and invoices for delivery or will call.
Prepare and complete daily till audit
Schedule and implement shipping on incoming and outgoing transfers for trucking
Customer service
Attending classes to continue updated my knowledge in all new construction items. As well product specifications. Probuild Building Supply 3/2016-9/2017
Wenatchee, WA 98801
3901 Hogum Bay Road N.E. Lacey, WA 98515
Territory Sales manager 11/2014-3/16
Apex Sales & Marketing-Tri-Cities Branch
4647 N 32nd Street, Suite B190 Phoenix, Arizona 85018
I insures more coverage and at a higher store frequency call than our competition
Provide the necessary schematics, new distribution items, store matrix, and point of sale material
My territories consist of Omak, Wenatchee, Yakima, Tri-Cities, Walla Walla and Othello area,
We have monthly meetings so we are aware of all promotions, new items, and to share retail objectives for our products and the retailers.
I provide them with store audit reports, new item tracking forms, and out of stock reports. I service the retail environment store by store.
Merchandising and store solutions
Tasting Room / Bistro Manager 1/2013-11/2014
Willow Crest Wine Estate
590 Merlot Drive, Prosser WA
Plans, organizes, coordinates, promotes, and sale facilitates special events including Weddings, Conventions, conferences, meetings, banquets, auctions, trade shows and other events.
Schedules and maintains communication with speakers, vendors, and participants; coordinates and monitors event timelines.
Reviews and analyzes evaluations; assists in preparing a variety of publications, materials, and programs for events.
Attends chamber meetings to represent the business
Acts as prime source for promotion of activities and special events.
Initiates, coordinates and/or participates in all efforts to publicize to promote the Centers activities, services, and events.
Plans, organizes, markets, coordinates, and promotes all aspects of front/ back of house.
Plans, organizes, coordinates and implements all private Events
To set good example for the staff with regard to punctuality, attendance, attitude and hygiene.
To lease with the Human Resources Manager regarding recruitment needs, and to carry out interviews as required.
To train new server staff in methods and procedures.
To implement Grievance and Disciplinary procedures where necessary, and report all serious breaches of discipline.
To assess training needs and provide relevant training.
To hold regular departmental meetings.
To advise staff of unavailability, composition of dishes, information relation to drinks, food, wines, etc., and any other relevant information in order to ensure the efficient operation of the Bar.
To carry out accurate accounting in payables/receivables, procedures at end of night and month end.
To maintain and/or implement new efficient and effective work methods and systems.
Implement all Cost Control of Tasting Room and Kitchen
Insure Quality of TR and Kitchen Service: To satisfy all customer requirements by ensuring that the service is constantly maintained at a consistently high standard with particular focus on regular clientele in the Public Bar/restaurant. Wine Bar / Restaurant Manager 03/2013-01/2014
Gordon Estate Winery
5236 Outlet Drive, Pasco WA 99301
Plans, organizes, markets, coordinates, and promotes all aspects of front/ back of house.
Plans, organizes, coordinates and implements all private Events
To set good example for the staff with regard to punctuality, attendance, attitude and hygiene.
To lease with the Human Resources Manager regarding recruitment needs, and to carry out interviews as required.
To train new server staff in methods and procedures.
To implement Grievance and Disciplinary procedures where necessary, and report all serious breaches of discipline.
To assess training needs and provide relevant training.
To hold regular departmental meetings.
To advise staff of unavailability, composition of dishes, information relation to drinks, food, wines, etc., and any other relevant information in order to ensure the efficient operation of the Bar.
To carry out accurate accounting in payables/receivables, procedures at end of night and month end.
To maintain and/or implement new efficient and effective work methods and systems.
Implement all Cost Control of Wine Bar and Kitchen
Insure Quality of Bar and Kitchen Service: To satisfy all customer requirements by ensuring that the service is constantly maintained at a consistently high standard with particular focus on regular clientele in the Public Bar/resturant. Banquet Coordinator 11/2009-10/2013
Sleeping Lady Mountain Resort
7375 Icicle Road Leavenworth, WA 98826
Developed and implemented a wine list for the New Magpie Wine bar and catering wine menu.
Develop and implement training programs to further educate staff and elevate tasting experience and knowledge of wine menu.
Sales representatives for all venues.
Directly supervises all employees in the banquet staff department. Carries out supervisory responsibilities in accordance with organization policies and applicable laws. Responsibilities include interviewing, hiring, and training employees: planning, assigning, and directing work: appraising performance: rewarding and disciplining employees: addressing complaints and resolving problems.
Insure timelines off all banquet activities.
Inspect function rooms regularly to ensure the rooms are maintained and in excellent condition and stocked at all times.
Worked as server in the Magpie gourmet restaurant and wine bar as server during nights of no events
Conduct effective weekly meeting and counseling sessions for my department.
Maintain proper staffing levels and control payroll cost. Event Coordinator/Tasting Bar Manager 5/2007-6/2009 Wine Lesion for Winery Italian Restaurant
Chateau Faire Le Pont Winery
1 Vineyard Way Wenatchee, WA 98801
Dynamic influential leader to be directly responsible for overall revenue in tasting room.
Supervise tasting room staff.
Develop and implement tour/tastings/training programs to further educate staff and elevate tasting experience to trades personal and customers.
Work closely with the bookkeeper to ensure adherence with accounting and inventory procedures, reconcile cash, transactions sheets and balances.
Promote wine club.
Monitor sales to meet goals.
Assist in hiring, training, managing and motivating staff to achieve a high level of customer service, sales, productivity and efficiency.
Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audio visual equipment, make travel arrangements, order event signs, ensure appropriate decor to meet quality expectations of the event.
Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
Serve as liaison with vendors and event-related matters.
Assist with managing on-site production and cleanup for events.
Close out all events.
Assist with preparing budgets and provide periodic progress reports to staff directors for each event project.
Keep track of event finances including check request, invoicing and reporting.
Coordinate appointments and visits for to see the space, and schedule of events on the calendar.
Provide and modify event contracts as requested
Effectively communicate information through written correspondence, oral communication,
Preparation of reports, design and produce room set-up diagrams as required. Washington State Realtor 2007-2009
Century 21 Exclusivity
135 N. Mission Street Wenatchee, WA 98801
Provide each customer with invaluable service with buying or selling a home.
Assist with other sales people, property managers, appraisers, counselors and other engaged in all aspects of the real estate industry.
Contractor Counter Sales 2001-2007
Western Materials Inc.,
1504 Nelpar Drive East Wenatchee, WA 98802
Working with contractors doing residential construction bids.
Customer counters sales on roofing, masonry, drywall, lumber, windows and doors
Ordering stock and special order materials thru allocated contracted vendors.
Maintaining inventory by auditing all incoming and outgoing materials thru weekly cycle counts.
Processing and filing all receiving purchase orders into stock thru our companies Anzio
program
Processing contractor/customer orders and invoices for delivery or will call.
Prepare and complete daily till audit
Schedule and implement shipping on incoming and outgoing transfers for trucking
Customer service
Attending classes to continue updated my knowledge in all new construction items. As well product specifications. Other Work Experience
Sales 15-years,Server -15 years, Pos systems/Cashier -10 years, Secretary -6 years, Wine Tasting lesion /associate -4Years, Management-8 years Education
WASHINGTON STATE REAL ESTATE FUNDAMENTALS 2007-2008 Rockwell University / Wenatchee Valley College Wenatchee, WA 98801 Washington State Realtors License
BUSINESS MANAGEMENT 1-YEAR 2002-2003
Wenatchee Valley Community College Wenatchee, WA 98801 Marketing, Computer applications and Accounting.
ACCOUNTING 1-YEAR 1992-1994
Yakima Valley Community College Yakima WA, 98907
Accounting, Pre requisites
Skills
Over 22 years in customer service
Self-motivated, team player with high standards of quality and integrity
Highly creative, organized and energetic with friendly professional demeanor
Usage in 10 key, high volume multi phone lines, excel, Word perfect, Microsoft works, Outlook,
Power Point, Publisher and QuickBooks
Copy, fax machines
Activities
I am an avid gardener and cook. An active volunteer member for the NCWA Home builder’s Association, Wenatchee Chamber and Visitors Bureau. Love being a wine enthusiast. Work references
Roger Walters cell# 509-***-**** Manager, Western Materials, Sales ProBuild Shawn Larson cell# 509-***-**** Sales, Lexar Homes Jenn Brunner cell#509-***-**** Manager, Okanogan Estates Winery Robert Allen cell#509-***-**** Chef, Gordon Estate WineBar
Contact this candidate