Satya Lakshmi Sankepally

650-***-**** adxsl5@r.postjobfree.com

http://www.linkedin.com/in/satyareddysasss

PROFESSIONAL SUMMARY:

Having 6+ years of professional IT experience in the areas of Salesforce.com and CRM implementation. This involves configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component development.

Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.

Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.

Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work flows.

Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.

Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.

Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Sales Cloud, Service Cloud).

Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.

Extensive experience using Sales Force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide -default, Sharing rules, Workflows, Approval processes, Reports/Graphs and Dashboards.

Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visualforce Pages, and Apex classes.

Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.

Experienced in integration of Salesforce.com with external applications by using different aspects of Web Services (SOAP and REST API).

Managed complete system configuration and user setup as needed.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.

Created Reports and Dashboards to meet complex reporting requirements.

Used Force.com developer toolkit Force.com IDE, Sublime Text 3(Maven’s mate) including Apex classes, Apex triggers, Standard and custom controllers, Extensions in Visual force pages.

Good experience in defining salesforce.com web to lead, web to case, case assignment rules and user access privileges.

Experience of deriving and using UML Use Cases, Activity Diagrams, Class Diagrams during the analysis, design and implementation phase of the projects.

Experience in web technologies like HTML, XML, CSS, JSP and JavaScript.

Provided technical and functional expertise to project teams.

Worked with internal resources (technical and administrative) to execute and document projects at the client site as needed.

Worked on Salesforce communities and created Visualforce pages for Communities.

Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.

Having hands on experience in Lightning Interface, Aura Framework.

Worked with various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Relationships, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change sets and Migration tool.

Achieve and maintain Salesforce.com product Certifications.

Provided professional, clear, unambiguous, and complete written and verbal communication to ensures that the intended audience receives information appropriately.

Proven ability to manage and oversee complex projects in a fast-moving company experiencing rapid growth.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Batch Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, LWC components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, User experience (Less than 1 year)

Languages

Apex, Visualforce, Java, HTML5, CSS3, PL-SQL, C.

Tools

Apex Data loader, Apttus CPQ, Steelbrick CPQ, Docusign, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA, and HP ALM

Database

MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC

Rational Unified Process (RUP), UML, Use cases and Use case diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems

Windows XP/Vista/7, UNIX.

EDUCATION & CERTIFICATIONS:

BTech in Electronics and Communication from Kakatiya University, Warangal, India – 2016

Salesforce Certified Platform 1 Developer.

Salesforce Certified Administrator.

PROFESSIONAL EXPERIENCE:

Mar ‘22 – Present Salesforce Lightning Developer, MACYS, New York, NY

The Macy's Salesforce project: This Project involves the implementation and optimization of Salesforce as a comprehensive CRM (Customer Relationship Management) solution for Macy's, a retail company. The primary goal of the project is to enhance customer engagement, streamline business processes, and drive sales growth through the effective use of Salesforce.

Salesforce Implementation - The project involves the initial setup and configuration of Salesforce to meet Macy's specific requirements. This includes defining custom objects, fields, and relationships, configuring user profiles and permissions, and establishing data models and workflows.

Sales Cloud Integration: This includes setting up opportunity management, creating customized sales processes, implementing forecasting capabilities, and integrating with other systems, such as inventory management and order processing.

Built customized Lightning Web components (LWC) replacing existing ones, using JavaScript on client side and Apex on server side.

Worked on Salesforce Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes Lightning component look and feel better.

Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.

Built unique Lightning pages as per business needs with Lightning Community Builder.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Tested apps by appending multiple components to Lightning Application thereby deployed Applications from Sandbox to Production.

Using Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definitions and page layouts, for organization.

Developed Agent Portal for Telematics Service Provider using Service Cloud and Service Console.

Created modern Lightning Apps combining Lightning App Builder, SLDS and Lightning Component features.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers.

Developed apex REST web services classes for external applications accessing salesforce.com data.

Worked with SOQL & SOSL queries with Governor Limitations.

Used SFDX during development cycle.

Worked with SF Chatter which helps users to communicate with organization easily and quickly.

Worked with Integration and web services.

Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.

Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.

Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.

Implemented Salesforce web services like SOAP and REST API, Java, XML.

Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.

Extensively used SSIS Import/Export wizard, for performing the ETL operations.

Migration of data between multiple heterogeneous sources such as flat files, and SQL server 2008 using SSIS, BCP and bulk insert.

Integrated Apex with External Services by making callouts that used SOAP and WSDL.

Written SOQL, SOSL query language necessary for application in Apex Classes and Triggers.

Worked on cross platform usage of project functionality using Lightning.

Created user interface in Lightning using Aura components, CSS, Bootstrap, jQuery, for user to enter case details and submit into Salesforce.

Used Salesforce Lightning Inspector to debug lightning components during development process.

Created Apex methods for lightning controller and helper methods to perform DML operations on case records.

Used Salesforce1 simulator during development to test if lightning components works properly on mobile device.

Environment: LWC components, Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Lightning, Jitterbit, jquery, SSIS, SQL Server 2008, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Oct ‘17 – Oct ‘21 Salesforce Developer, Godrej, Hyderabad, India

Service Cloud Implementation: The project involves the implementation of Service Cloud to improve customer service and support. This includes setting up case management, establishing service-level agreements (SLAs).

Marketing Automation: The Salesforce implementation includes the integration of marketing automation tools, such as Salesforce Marketing Cloud or Pardot, to enhance Godrej marketing campaigns. This involves configuring email marketing, lead nurturing, and campaign management capabilities to drive customer engagement and maximize marketing ROI.

Ongoing Support and Optimization: Once the initial implementation is completed, the project includes providing ongoing support and system optimization to address evolving business needs.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.

Sound experience in integration of Salesforce.com applications with external systems using SOAP and REST Web Services.

Performed Steelbrick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Consulted on designing and implementing Salesforce CPQ Cloud and Salesforce solutions.

Managed Scrums, Sprints and Retrospective associated with SAP C4Hana/ CPQ/CRM and CLM implementation and final delivery.

Worked on Salesforce Product configuration, pricing, discounting, approvals and proposal generation.

Worked with different software methodologies like Waterfall and Agile.

Integrated CPQ system with multiple CRMs like Salesforce, MS Dynamic and CRM on Demand.

Developed and created strategies for effective delivery of Salesforce CPQ/CRM/CLM deployment managing versioning and migration from Dev -> QA-> Sage ->Production.

Developed Visual Force pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.

Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Used Sales Cloud to get the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and provides access to applications through the AppExchange.

Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud modules.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.

Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.

Extracted the salesforce CRM information into Java Based Applications using Force.com API/Java on Demand to provide integration to perform advanced reporting, analysis and for Quotation process.

Customized Dashboards to track usage of productivity and performance of business centers and sales teams.

Configured and tested Salesforce Service Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.

Environment: Salesforce.com platform, LWC components, Data Loader, Workflow & Approvals, Reports, Heroku, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP

Jun ‘16 - Sep ‘17 Salesforce Developer, Dhruv soft Services, Hyderabad, India

Data Migration and Integration: The project encompasses migrating legacy customer data into Salesforce and ensuring its accuracy and integrity.

Reporting and Analytics: This includes designing custom reports and dashboards, setting up key performance indicators (KPIs), and implementing real-time analytics to monitor sales, customer service metrics, and marketing campaign effectiveness.

User Training and Adoption: A key aspect of the project involves conducting comprehensive user training programs to ensure a smooth transition to Salesforce. Training materials, workshops, and ongoing support are provided to enable Macy's employees to effectively utilize Salesforce's features and functionalities and maximize productivity.

Performed the roles of Salesforce.com Administrator and Developer in the organization.

Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.

Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.

Created and deployed Several Reports using salesforce.com platform.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAPUI and Workbench.

Developed UI using CSS, HTML tags, Visual Forcecomponents and used JavaScript Angular, NodeJS for front-end validation.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.

Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.

Created and used Email templates in HTML and Visual force.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

On service cloud I have defined case management, defining the email to cases with 2 cases and created case assignment rules, case escalation rules and mapped with the knowledge articles and we have implemented the service cloud console and, case merge functionality.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

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