Lisa Rusk

Excellent Professional Customer Service and Customer Relations

Aubrey, TX 76227

adxsl3@r.postjobfree.com

+1-972-***-****

A hard worker willing to gain more knowledge and contribute to company core values and ethics. Authorized to work in the US for any employer

Work Experience

Patient Billing/Research and Insurance Verification Specialist Millennia Patient Services LLC - Remote

June 2018 to Present

(Remote for 5 years) Maintained a professional, engaged, warm tone for customer service role, and carried out day-to-day office assignments. Answered calls and returned Voicemails to Patients and Insurance Companies. Daily duties included Documentation review, Medical records, ICD coding, Medical Billing, Financial Management, Eligibility verification, Benefits determination, Obtaining prior authorizations, Communicating with physician offices and patients, Submit and processing coding reviews, medical claims to onsite billing, processing primary, secondary and tertiary insurances, Balance billing, Process credit cards, Cash posting, Accounts receivable claim collections, Prepare and review patient statements with corrections/adjustments/credits, Health insurance, Dental insurance, Vision insurance, cross reference HIS to match patient registration demographics, Ability to read and interpret EOBs (remittance advice) Knowledge of NDC, ICD 9, ICD 10, and HIPAA, PHI, Eclipsys Medical Record systems, Knowledge of collection activities allowed, and / OR prohibited by the Fair Debt Collection Practices Act, as needed performed Outbound Calls on past due accounts, also escalated UB04 Form requests, Itemized Statements, Death Certificates, Bankruptcies, Litigious issues and other duties assigned by the Supervisor.

Education

General educational development

IMed - Dallas, TX

January 2018 to June 2019

General educational development

Texas Career Institute - Dallas, TX

May 2011

Skills

• ICD-9

• Communication skills

• Revenue cycle management (5 years)

• Meditech (5 years)

• Insurance verification (5 years)

• Microsoft Office (5 years)

• Post billing (5 years)

• Customer service (10+ years)

• Post procedure billing (5 years)

• Records Management (5 years)

• Quality Assurance

• ICD-10 (3 years)

• Search Engine Optimization (SEO)

• HIPAA (3 years)

• CPT Coding

• Medical Records (5 years)

• Medical Billing (5 years)

• Insurance Verification (5 years)

• EMR Systems (5 years)

• Hospital Experience

• Medical Office Experience (5 years)

• Customer support (5 years)

• Typing (8 years)

• Computer literacy (10+ years)

• English (10+ years)

• Medical Coding

• Medical Scheduling (5 years)

• Clerical Experience

• Epic

• Live chat (5 years)

• Windows

• Negotiation (5 years)

• Account reconciliation (5 years)

• Accounting

• Documentation review

• Accounts receivable (5 years)

• Databases (5 years)

• Phone Etiquette (5 years)

• ICD Coding

• BILLING (5 years)

• CMS (3 years)

• CONTENT MANAGEMENT SYSTEM (5 years)

• DATA ENTRY (5 years)

• ELECTRONIC HEALTH RECORDS (5 years)

• Customer Service (10+ years)

• Medical Terminology (5 years)

• Sales

• Analysis skills (5 years)

• Computer skills (10+ years)

• Medical Collection

• EHR systems (5 years)

• Call center

Languages

• English - Expert

Certifications and Licenses

Electronic Health Records

Present

Medical Billing Certification

IMed Health Training Center May 2018/Dallas, Tx

Electronic Health Record Specialist -Completion

Medical Terminology Medisoft Version 19

Data Entry Microsoft Office Apps {Word, Excel, Office} Electronic Health Records HIPAA Certified

Medical Law & Ethics Knowledge of CMS 1500 Forms

Strong Communication Skills Strong Knowledge of Leadership and team goals. Assessments

Electronic health records: Best practices — Completed February 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Protecting patient privacy — Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Data entry: Accuracy — Familiar

February 2021

Entering data quickly and accurately

Full results: Familiar

Call center customer service — Completed

February 2021

Applying customer service skills in a call center setting Full results: Completed

Administrative assistant/receptionist — Completed

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Customer focus & orientation — Familiar

December 2021

Responding to customer situations with sensitivity Full results: Familiar

Verbal communication — Proficient

February 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service — Completed

February 2021

Identifying and resolving common customer issues

Full results: Completed

Medical billing — Completed

February 2021

Understanding the procedures and forms used for medical billing Full results: Completed

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Completed

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills& Abilities

IMed Health Training Center May 2018/Dallas, Tx

Electronic Health Record Specialist -Completion

• Medical Terminology Medisoft Version 19

• Data Entry Microsoft Office Apps {Word, Excel, Office}

• Electronic Health Records HIPAA Certified

• Medical Law & Ethics Knowledge of CMS 1500 Forms

• Strong Communication Skills Strong Knowledge of Leadership

Contact this candidate