Service Representative Customer
Resume:
Shorron Harrison
Baltimore County
********@*****.***
Work Experience
CaseManager
Brown & Brown/Portland, ME
February 2022-February 2023
Processed numerous short term disability claims and state leaves. Processed and monitored FMLA leaves. Summarized and Reviewed detailed medical information.
Retail Investment Services Specialist
T Rowe Price/Aerotek Owings Mills, MD
October 2021 to February 2022
Performed numerous financial transactions. Educated Clients about investment opportunities. Performed banking transactions. I answered detailed questions about IRA’s, Required Minimum Distributions and tax implications.
Lease Exchange Administrator
Toyota Financial/Collabera - Owings Mills, MD
June 2020 to October 2021
I reviewed and processed financial transactions. I processed warrantee refunds and reallocated payments. I answered detailed questions about automobile leases and payment options. I worked on numerous computer programs and monitored car loan financing.
Member Service Representative
Aetna- Linthicum Heights, MD
November 2018-February 2020
I answered questions about eligibility and enrollment for Aetna Members in the State of Maryland, Virginia and West Virginia. I also assisted Health Care Providers offices in verifying the eligibility of patients. I was required to multitask, manage time and learn numerous computer programs.
Review Specialist II
Inovalon
September 2017 to August 2018
I was responsible for contacting Doctors offices and Hospitals to schedule the collection of medical records. I was responsible for verifying the contact information and credentialing information of Physicians, Doctors offices and Medical facilities in order to facilitate the transfer of medical records. I was responsible for adhering to all PHI and HIPAA guidelines.
Customer Service Representative
Symphony Placements
January 2017 to September 2017
I assist Consumers in enrolling in the Affordable Care Act and other health insurance related plans. Conducted consumer interviews and reviewed health plans. Passed the Maryland State insurance license exam.
Long Term Disability Case Manager
MetLife
May 2004 to August 2016
I completed absence management task, inbound and outbound calls to Employees/Doctors offices/Supervisor to complete interviews, sent disability reports by emails, completed employer teleconferences, reviewed medical documentation with nurses and doctors, wrote detailed letters, sent faxes, gave reports and provided excellent customer service, learned new computer programs frequently and was responsible for transporting the company lap top to different work sites.
Assistant Manager
Payless/Parade of Shoes
May 2003 to May 2004
Completed openings/closing, bank deposits, completed scheduling reports, inventory, sales charts, advertising displays, monthly goals and reports, cash register exchanges and counts.
Customer Service Representative
AFSA Data Corporation
January 2001 to October 2002
Work as a customer service representative answering inbound questions about student loans. Handled collection call for past due accounts. Completed deferment and forbearance processing. Completed financial transactions and worked on the pilot team for new computer programs.
Education
BA - Business Management
SUNY Polytechnic Utica/Rome
Associates Degree - Business Management/Marketing
SUNY Delhi
Skills
Microsoft, Windows, Excel Spreadsheets (10+ years)
Awards
MetLife Employee of Month
July 2011
Nominated for Circle of Excellence 3 times
Award given for dedication and great customer service
Nominated for MetLife Top 5% Employees
May 2006
Award given to employees who finish in the top 5% in productivity and quality
Maryland Health Connection Employee of The Week
July 2017
A award given for having a average Quality Rating of 99.7%.
Certifications/Licenses
Valid Drivers License
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